Manager- Credits/Undistributed Payments/Full Time/Hybrid- Michigan Residents Only

GENERAL SUMMARY:

This position is responsible for managing the teams responsible for managing patient accounting related credit balances and undistributed payments across a multifacility integrated healthcare delivery system, which includes all billing associated with Henry Ford Health (HFH), outpatient clinics and employed physicians. This position leads through sharing knowledge, motivation and engaging the team to provide high quality services, which meet or exceed customer expectations. Collaborates with members of the team, identifies departmental and business unit priorities, establishes goals and implements strategies designed to maximize reimbursement for the health system and fosters a culture of innovation, employee engagement, and exceptional business performance.

EDUCATION/EXPERIENCE REQUIRED:

• Bachelor's degree in Business Administration, Accounting, or related field required. In lieu of degree, at least ten (10) years of health care revenue cycle management experience.
• Five (5) years of management experience with healthcare accounts receivable preferred.
• Knowledge of best practices related to revenue cycle operations and day-to-day functionality.
• Knowledge of CPT and diagnosis coding and Third-Party billing regulations preferred.
• Experience with general ledgers or other accounting functions preferred.
• Experience at a large, complex, integrated healthcare organization preferred.
• Experience with insurance billing, patient accounting systems and other related applications preferred.
• Communication skills and the ability to interact effectively with staff. Ability to manage, coordinate, and lead simultaneously.
• Ability to estimate time frames and meet projected deadlines.
• Ability to work independently.
• Ability to understand and lead change.
• Goal oriented, exceptional interpersonal skills, change management and political skill.

This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services – from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at

The health and overall well-being of our team members is our priority. That's why we offer support in the various components of our team's well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits.

Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is

committed to the hiring, advancement and fair treatment of all individuals without regard to

race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height,

weight, marital status, family status, gender identity, sexual orientation, and genetic information,

or any other protected status in accordance with applicable federal and state laws.