Resident Services Coordinator II

At Mercy Housing, we're more than just a place to work—we're part of a movement. We're working to change how low-income housing is built and supported, helping people and families live better lives. Every day, we show our values of Respect, Justice, and Mercy in how we treat our residents, partners, and each other. Our extensive benefits package includes: generous paid time off and holidays, medical, dental, and vision coverage, paid parental leave and wellness programs, employee assistance and development, 403(b) with employer contribution, and life and disability insurance.

The Resident Services Coordinator II plays a key role in helping residents thrive. You will lead on-site programs, track outcomes, and connect residents with the resources they need to remain stable and successful. You'll identify barriers, create pathways to services, and build strong partnerships with community organizations that bring programs, support, and visibility to the property. As an ambassador for the community, you'll represent Mercy Housing's mission. When needed, you may provide direct support to residents and collaborate closely with teammates to promote resident stability.

This is an on-site position. 

Pay: $ /hour, dependent on experience. 

Benefits

15 days of earned PTO your first year

Early close prior to a holiday (3 paid hours)

Paid Life Insurance 

Free Employee Assistance Plan  

Free Basic Dental

Pet Insurance options

Early close Fridays  (3 paid hours each Friday)

 403b + match 

Paid Time off between Christmas and New Year's Holiday 

Paid Volunteer Time  

Paid Parental Leave and Care Giver Leave  

Duties

• Collect required data for designated program components and record data in the Mercy Housing database in an accurate and timely way. Maintain all reporting requirements set by funding and/or government agencies.
• Evaluate outcomes of programs and services delivered on a regular basis as required.
• Develop a comprehensive understanding of residents (conduct needs assessments, community meetings, etc.) in order to be able to offer residents the opportunity to assist their community and to guide them towards appropriate services and resources.
• Participate in and/or lead activities within Mercy Housing and in collaboration with partner agencies that build professional capacity and enhance working relationships.
• Other duties as assigned. 

Minimum Qualifications 

• High School Diploma or equivalent.
• Two (2) years of experience in community development, social services, or related field.

Preferred Qualifications 

• Two (2) years experience working with individuals with mental health issues.
• Two (2) years working with senior and developmentally disabled populations.
• Bachelor's Degree in a related field.
• Experience conducting community assessments, applying the principles of conflict management, and organizing community groups, events, or programs.
• Experience supervising staff.

Knowledge and Skills

• Work collaboratively with others in a team environment, respecting the perspectives and contributions of others.
• Demonstrate a high level of verbal, writing, and listening skills.
• Proficient with MS Office (i.e. Microsoft Word, Excel, and Outlook).
• Maintain confidentiality and to obtain appropriate release of information as necessary.
•  Able to work with people with mental health, disability, substance abuse, legal, and financial issues.

Mercy Housing is a fair chance employer; while we conduct background checks for all positions, we will consider qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.