Product Manager, Vice President

JOB DESCRIPTION

The Card Pricing Product Manager will contribute to the way we manage the disclosed credit card terms on a customer's account by partnering with cross-functional teams to build and refine pricing capabilities that influence the customer experience and support strategic business initiatives. This position sits within the Marketing, Growth & Innovation organization of Card Services, a key business within Chase's Consumer & Community Banking group.

As a Product Manager in Card Pricing, you will have accountability of delivering across the full product lifecycle and be responsible for leading and executing on key initiatives. This will be achieved by collaborating across teams within the Credit Card organization to understand business requirements, defining the requirements in partnership with software engineers and other functional teams, and then driving them through build, test, and deployment. This individual will also help direct the product's backlog prioritization and ensure proper documentation for a strong control environment.

Job Responsibilities

• Partner across various teams in the Card and Connected Commerce organizations to drive an understanding of problem statements, use cases, and business requirements
• Exercise strong analytical and problem-solving skills to get deep into customer journeys and product impacts, as well as manage competing priorities
• Manage, prioritize and deliver multiple epics and user stories simultaneously
• Partner and collaborate across functional teams (e.g., product, tech, data, and design) for successful and timely project execution
• Provide managerial oversight and support to other product team members
• Communicate (both verbal and written) technical and non-technical updates to executives via decks and reports
• Promote a strong control environment by adhering to risk/control, procedure and process expectations, while appropriately delivering what's best for the customer
• Partner across product and technology to create test plans for developed capabilities with an automation mindset

Required qualifications, capabilities, and skills

• 8+ years of product work experience in product development or related field
• Demonstrated ability to collaborate with functional areas to drive successful and timely project execution
• Proven ability to operate within Agile methodology
• Expertise in agile processes and principles; experience with modern technology stacks, including cloud, big data, microservices, APIs, etc.
• Experience influencing others, directly or indirectly, in a fast-paced, collaborative, and cross-functional environment
• Demonstrated proficiency with Microsoft Office (Word, Excel, PowerPoint, Pivot Tables)
• Experience in fintech or financial services industry

ABOUT US

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.