Document Specialist

4 days ago

Boston, Massachusetts, United States Mintz Full time $85,000 - $95,000 per year

The Document Specialist will work as part of a team to provide document-related support to all users -- including attorneys, professionals and staff in all Firm offices. This position will report to the Document Support Supervisor.

The schedule is based on department-specific remote work plan. This position will adhere to an 11:00 am – 7:00 pm work schedule.

Responsibilities:

Respond to requests from users and be part of a team which actively monitors and responds to all document-related requests.

Produce and edit complex documents using expert word processing and advanced software knowledge.

Troubleshoot user issues using best practices, internal tools, and standard troubleshooting techniques.

Complete general editing tasks as directed.

Transcription, clean and/or format documents, and convert documents to/from different software packages.

Produce organizational charts, presentations, letters and mail/label merges.

Maintain a high level of technical knowledge of the Firm's software applications and procedures.

Monitor and follow up on all requests to ensure proper resolution, and user satisfaction.

Operate with a high degree of independence and use judgment to resolve complex document production problems. Keep peers, and supervisor informed of trends, significant problems and unexpected delays.

Adjust to departmental staffing issues and coordinate workload with team members.

Assume additional responsibilities as requested.

Qualifications:

College degree or relevant work experience required.

5+ years' secretarial or administrative experience, preferably in legal or professional services organization.

Experience working with/editing PDF documents.

Possess excellent written and verbal communication skills.

Strong organizational and administrative skills.

Excellent attention to detail and ability to execute through to completion.

Creative problem-solving skills, reasoning ability and logical thought process.

Ability to work under pressure, prioritize competing demands and meet various deadlines.

Ability to professionally interact and collaborate with colleagues at all levels.

Ability to work independently and as part of a team.

Outstanding sense of customer service.

Enthusiastic, proactive and positive attitude.

Ability to handle confidential matters with discretion.

Must be self-motivated to produce quality work.

High level of integrity and honesty.

Excellent computer skills, including advanced knowledge of Microsoft 365 package.

Ability to quickly get up to speed and master new applications and software is critical.

Flexibility to work overtime when necessary.

This job description is a general description of the types of responsibilities that are required of an individual in this job. It is not intended to be a complete list of the responsibilities, duties and skills that may be required for this job.

The salary range for this position in Boston is $85,000 to $95,000. This position is bonus eligible. Mintz offers a comprehensive benefits package.

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