Front Office Assistant, Sr

2 days ago

Orlando, Florida, United States Orlando Health Full time

Position Summary:

Position: Senior Front Office Assistant

Location: 5151 Winter Garden Vineland Rd., Windermere, FL 34786

Facility: Orlando Health Imaging Centers

About the Facility
  • Accredited by the American College of Radiology (ACR) for:
  • Staff qualifications
  • Image quality
  • Safety policies
  • Quality assurance
  • Exams reviewed by board-certified radiologists for fast, accurate diagnosis and treatment planning.
Position Summary
  • Performs routine computerized scheduling and administrative functions in an ambulatory or physician office setting.
  • Operates under the direction of:
  • Department Manager
  • Medical Office Manager
  • Academic Program Manager
  • Academic Practice Nurse Manager
  • Practice Site Supervisor
Benefits That Start Day One
  • Medical, Dental, Vision Insurance
  • 403(b) Retirement Savings Plan
  • HSA & FSA Options
  • Up to 5 Weeks PTO
  • Paid Parental Leave & Family Care Support
  • Life Insurance & Extended Leave Plan
  • Pet & Car Insurance
  • 100% Paid Tuition + Loan Repayment Assistance

Responsibilities:

Essential Functions

  • Policy & Compliance

  • Adheres to Orlando Health policies, procedures, value statements, and Commitment to Excellence standards.

  • Maintains compliance with all organizational policies and procedures.

  • Administrative Duties

  • Handles multiple tasks simultaneously including answering phones, taking messages, and filing lab reports and medical records.

  • Performs word processing and spreadsheet data entry.
  • Manages charge entry and cash handling.

  • Patient & Insurance Coordination

  • Acts as a liaison between physician, patient, and insurance companies.

  • Obtains referrals and authorizations.
  • Ensures insurance and financial information is verified and updated in billing systems.

  • Attendance

  • Maintains regular, punctual attendance in accordance with ADA, FMLA, and Orlando Health standards.

Qualifications:

Education/Training
  • High School diploma or equivalent required.
  • Typing speed of approximately 30 words per minute or ability to demonstrate proficiency with the practice management computer system.
  • Knowledge of ICD (International Classification of Diseases) and CPT (Current Procedural Terminology) coding.
Experience
  • Minimum of 2 years' experience in a medical office environment.

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