night audit

2 weeks ago

Houston, Texas, United States Hotel Saint Augustine, Bunkhouse Hotels Full time

Summary

The Opportunity:

Hotel Saint Augustine seeks an enthusiastic Night Auditor to join our growing team. You will be part of a team that is passionate about celebrating creativity and delivering exceptional guest experiences.

Who We Are:

At the center of the Montrose district sits Hotel Saint Augustine, located across from the Menil Collection campus near the Menil Drawing Institute. It is home to 71 hotel rooms and suites, a restaurant, a small event space, an intimate lobby bar and a cloistered circular courtyard pool. The property takes inspiration from the spirit of the museum collection and of Houston itself—a duality of old world and new, a rich diversity and a forward-thinking sensibility.

We're Proud to Offer Exceptional Benefits, which Include:

  • Medical, Dental, Vision, 401K with company match
  • Free room nights, Discounted and Friends & Family Room Rates
  • Free parking
  • Generous Paid Time Off
  • Work-life benefits including wellbeing initiatives such as a complimentary Headspace
  • Discounts at various retailers –Apple, AT&T, Verizon, Headspace and many more

The Role:

The Night Auditor is responsible for…

This position is responsible for the oversight of specific night audit duties as well as overseeing the Front Office during the overnight shift. This individual is a key contact person on the overnight shift and a resource for guests. Individuals in this role should demonstrate creative problem solving, possess strong communication skills, be detail oriented, comfortable with technology, and confident in basic financial transactions. We are looking for candidates who are seeking full-time employment and are available to work between the hours of 11:00pm – 9:00am.

Qualifications:

  • A true desire to satisfy the needs of others in a fast-paced environment
  • Ability to stand for long periods of time
  • Valid Driver's License
  • Previous hotel experience or overnight shift experience preferred
  • The ideal candidate will have previous customer service experience
  • Excellent interpersonal, organizational, and communication skills
  • Basic computer systems knowledge
  • Fulfill a flexible schedule to work overnights, including weekends and holidays

Based upon fluctuating demands of the operation and to exceed customer expectations, it may be necessary to perform a multitude of different functions not specifically related to this position. This person may be expected to perform other tasks and duties as needed or as directed. Furthermore, employee responsibilities and job descriptions are subject to review and revision.

Qualifications

Key Responsibilities:

  • Welcome guests and assist with check-in/check-out procedures
  • Respond to guest inquiries and requests with professionalism and care
  • Share accurate information about resort amenities, services, and local attractions
  • Maintain a clean, organized, and inviting front desk area
  • Complete night audit duties
  • Assist with Valet as needed
  • Collaborate with other departments to ensure timely guest service
  • Support front office procedures including billing and administrative tasks
  • Provide concierge-level assistance when needed
  • Overnight scheduling, including weekends and holidays

We welcome you:

Research shows that individuals tend to apply to jobs only if they meet all the listed job qualifications. Unsure if you check every box, but feeling inspired to enhance your career? Apply. We'd love to consider your unique experiences and how you could make Hyatt even better.

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