Infusion Patient Care Coordinator II

About AmeriPharma

AmeriPharma is a rapidly growing healthcare company where you will have the opportunity to contribute to our joint success on a daily basis. We value new ideas, creativity, and productivity. We like people who are passionate about their roles and people who like to grow and change as the company evolves.

AmeriPharma's Benefits

• Full benefits package including medical, dental, vision, life that fits your lifestyle and goals
• Great pay and general compensation structures
• Employee assistance program to assist with mental health, legal questions, financial counseling etc.
• Comprehensive PTO and sick leave options
• 401k program
• Plenty of opportunities for growth and advancement
• Company sponsored outings and team-building events
• Casual Fridays

Job Summary

Serves as the primary point of contact for patients and physicians by coordinating and reviewing schedules for home infusion medication deliveries and nursing services. Performs clerical and care coordination duties, including management of equipment, supplies, and documentation required for regulatory compliance. Acts as a central reference point for all patient care needs.

Level II professionals bring advanced experience in patient care management, independently addressing more complex patient care issues, managing higher-acuity or challenging patients, and demonstrating expanded knowledge of infusion supplies and total parenteral nutrition (TPN).

Duties and Responsibilities

• Patient Assessment: Conduct comprehensive assessments of patients to determine their eligibility and suitability for home infusion therapy.
• Insurance Verification: Collaborate with the Billing Department to confirm Authorizations and Benefits monthly.
• Scheduling Deliveries: Manage patient's initial and refill schedules efficiently, maintaining an organized and up-to-date refill calendar to ensure uninterrupted care. Complete assessments based on Pharmacist's recommendations. Ensure that follow-up delivery and progress notes are maintained accordingly.
• Patient Education: Provides clear, comprehensive education to patients and their families regarding home infusion therapy, including the transition of care, the pharmacy's role in initial and ongoing medication deliveries, and guidance on managing and coordinating infusion supplies.
• Documentation and Reporting: Maintain accurate and up-to-date electronic records of patient information and track their progress throughout the service. Conduct follows up to ensure necessary patient documents have been signed and obtained.
• Reports: Complete departmental reports as required.
• Quality Assurance: Ensure strict adherence to all applicable healthcare regulations, standards, and organizational policies. Implement quality assurance measures to monitor patient satisfaction, address any issues promptly, and continuously improve the Patient Care process.
• Collaboration: Foster strong working relationships with the pharmacy and clinical teams to facilitate the accurate ordering and timely delivery of medications, supplies, and equipment required for home infusion therapy.
• Communication: Receive and manage patient calls that require escalation to a pharmacist, dietitian, nursing or management team when a clinical or non-clinical intervention is required (adverse event, patient status change, medication counseling, or a drug interaction check).
• Coordination of Care: Process and coordinate prescription orders for auxiliary and compound medication for more complex patients, ensuring accurate entry, verification, and timely fulfillment in accordance with regulatory and organizational standards.

Required Qualifications

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a fast-paced environment.
• Proficient with Microsoft Office Google Suite or related software.

Education and Experience Requirements

• High school diploma or equivalent.
• At least two years related experience required in healthcare.
• 2+ years of customer service.
• Hands-on experience with patient care.

Preferred Qualifications

• Licensed as a Medical Assistant, Pharmacy Technician or Certified Nursing Assistant.
• At least two years of experience in case management.

AmeriPharma's Mission Statement

Our goal is to achieve superior clinical and economic outcomes while maintaining the utmost compassion and care for our patients. It is our joint and individual responsibility daily to demonstrate to outpatients, prescribers, colleagues, and others that We Care

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is continuously required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch or crawl. The employee must regularly lift and/or move up to 20 pounds and occasionally lift/or move up to 30 pounds. Specific vision abilities required by this job include close vision, peripheral vision, depth perception and the ability to adjust focus.

EEO Statement

The above statements are intended to describe the work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. The duties and responsibilities of this position are subject to change and other duties may be assigned or removed at any time. AmeriPharma values diversity in its workforce and is proud to be an AAP/EEO employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, age, protected veteran status, or based on disability or any other legally protected class.