Front Desk Agent

4 days ago

Kissimmee, Florida, United States Holiday Inn Orlando SW Celebration Area Full time

Overview

We are seeking a dedicated and professional Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for delivering outstanding guest experiences in a hotel or resort setting.

Duties

  • Greet and welcome guests upon arrival, ensuring a smooth check-in process.
  • Manage reservations and handle guest inquiries via phone, email, or in-person.
  • Provide information about hotel amenities, services, and local attractions to enhance the guest experience.
  • Maintain accurate records of guest information and transactions using multi-line phone systems and hotel management software.
  • Assist with night audits as required, ensuring all financial transactions are accurately processed.
  • Address guest concerns promptly and effectively, fostering positive guest relations.
  • Collaborate with housekeeping and maintenance teams to ensure rooms are ready for incoming guests.
  • Uphold high standards of hospitality management by maintaining a clean and organized front desk area.

Experience

  • Previous experience in hotel management or front desk operations is preferred.
  • Strong customer service skills with a focus on guest satisfaction.
  • Bilingual or multilingual abilities are highly desirable to cater to diverse clientele.
  • Familiarity with night audit procedures is an advantage.
  • Excellent phone etiquette and communication skills are essential for effective guest interactions.
  • Experience working with multi-line phone systems is beneficial.
  • A background in resort or hospitality environments will be considered an asset. Join our team as a Front Desk Agent and contribute to creating memorable experiences for our guests while advancing your career in the hospitality industry

Job Types: Full-time, Part-time

Pay: From $16.00 per hour

Benefits:

  • Employee discount

Work Location: In person

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