Information Technology Support Specialist

1 week ago


Raleigh, North Carolina, United States Prometheus Group Full time $60,000 - $90,000 per year

About Prometheus Group

Prometheus Group is a team of self-starters centered on being resourceful, accountable, and results-focused. Career progress is based on merit and not years of service or attaining certifications. Our drive and dedication to creating great products for our global customers are at the heart of all we do In joining Prometheus, you will become a part of the largest global provider of comprehensive enterprise asset management (EAM) software solutions that support the management life cycle for equipment maintenance and operations.

Position Overview

We are seeking an IT Support Specialist to maintain software and hardware solutions for our growing team. This role supports internal employees and is open to candidates of all experience levels.

Key Responsibilities

  • Install, configure, and maintain hardware and software systems
  • Administer user accounts and permissions
  • Provide desktop support and resolve technical issues via support tickets

Required Qualifications

  • Bachelor's degree
  • Experience with computer hardware/software installation and upgrades
  • Desktop support and remediation experience
  • Intermediate knowledge of networking technologies
  • Strong troubleshooting and customer service skills
  • Self-motivated, resourceful, and able to manage multiple projects under pressure
  • Demonstrated initiative and ability to work independently
  • High level of confidentiality and integrity
  • Quick learner of new processes and procedures
  • Experience with Office 365 Admin Portal (preferred)

Benefits Overview

We offer an attractive benefits program to meet the diverse needs of our teammates:

  • Employee base HSA plan, dental, life and short-term disability coverage 100% paid for by Prometheus Group
  • HSA & FSA plan options
  • Paid parental leave
  • Retirement Savings with Generous Company Match & Immediate Vesting
  • Gym membership to O2 Fitness
  • Casual dress attire
  • Half-Day Fridays
  • Generous Paid Time Off
  • Company Outings, Trips & Activities

Prometheus Group is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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