Information Technology Specialist

1 week ago


Raleigh, North Carolina, United States Annex Systems Acquisition, LLC Full time $50,000 - $70,000 per year

Key Responsibilities

  • Monitor network and system performance using company tools.
  • Respond to Tier 1 help desk tickets, phone calls, and emails in a timely manner.
  • Troubleshoot and resolve basic network, connectivity, and hardware issues.
  • Assist in configuring and deploying workstations, printers, and network devices.
  • Support user account creation, password resets, and permissions management in Active Directory and Microsoft 365.
  • Document support actions, solutions, and system configurations.
  • Escalate complex technical issues when necessary.
  • Assist in applying software updates, security patches, and routine maintenance tasks.
  • Participate in rotating on-call schedules as needed.

Qualifications

Required:

  • Basic understanding of networking fundamentals (IP addressing, DNS, DHCP, LAN/WAN).
  • Familiarity with Windows operating systems and Microsoft Office 365.
  • Strong troubleshooting skills and attention to detail.
  • Excellent communication and customer service skills.
  • Ability to work in a team-oriented, fast-paced environment.
  • High school diploma or equivalent.

Preferred (but not required):

  • CompTIA A+, Network+, or similar entry-level certifications.
  • Experience with help desk or IT support (internship, volunteer work, or coursework).
  • Exposure to ticketing systems and remote support tools.

Job Type: Full-time

Pay: $50, $69,682.48 per year

Benefits:

  • Health insurance
  • Paid time off

Language:

  • English (Preferred)

Work Location: In person



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