Security Account Manager

2 days ago

Philadelphia, Pennsylvania, United States Colonial Security Services Full time

Job Title: Security Account Manager
Location: Philadelphia, PA
Company: Colonial Security Services
Job Type: Full-Time

About Us:
Colonial Security Services is a trusted provider of professional security services, delivering reliable protection for clients across commercial, residential, and event settings. We are seeking a dedicated and experienced Security Account Manager to lead operations and client relations at key accounts in the Philadelphia area.

Position Summary:
The Security Account Manager will be responsible for overseeing day-to-day security operations at client sites, managing security personnel, ensuring compliance with contract requirements, and maintaining strong relationships with clients. This role requires a blend of leadership, problem-solving, and customer service.

Key Responsibilities:

  • Supervise, coach, and support a team of security officers across assigned accounts

  • Ensure staff scheduling, attendance, and coverage meet client expectations

  • Conduct site inspections and audits to uphold service quality and safety

  • Serve as the primary point of contact for client communications and service requests

  • Address incidents and escalate issues as needed in a timely and professional manner

  • Manage onboarding, training, and development of security personnel

  • Collaborate with internal departments as necessary

  • Maintain detailed records and prepare regular reports on site activities and performance

Qualifications:

  • 3+ years of experience in security management or a related field is preferred

  • Proven ability to lead and motivate teams in a fast-paced environment

  • Strong communication and organizational skills

  • Proficiency in Microsoft Office and basic reporting tools

  • Availability for on-call response as needed, including evenings or weekends

Compensation & Benefits:

  • Competitive salary based on experience

  • Health insurance

  • 401(k) plan

  • Paid time off

  • Opportunities for advancement and professional development

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