Patient Experience Specialist

1 week ago

Chicago, Illinois, United States Oral & Maxillofacial - Head & Neck Associates Full time $2,700 - $47,100 per year

About Us

We are a high-volume, fast-paced medical practice committed to delivering the highest level of patient care. Our team prides itself on creating a warm, positive, and welcoming environment for every patient who walks through our doors.

We are looking for a Patient Experience Ambassador—someone who brings energy, positivity, excellent communication skills, and a naturally friendly presence to our clinic. This is a perfect position for someone who enjoys interacting with people, creating memorable experiences, and brightening someone's day.

For more information about our practice, visit our websites at:

Position Overview

As the Patient Experience Ambassador, you will serve as the friendly face of our practice, engaging patients in genuine conversation, making them feel valued, and encouraging them to share their experience through online reviews.

This role is ideal for someone with a hospitality or customer service background who thrives in social, upbeat environments and enjoys connecting with others.

Pay structure includes a base hourly pay with an additional bonus based on the number of reviews collected.

Key Responsibilities

  • Greet patients warmly and make them feel welcome
  • Create positive interactions with patients before and after their visit
  • Encourage satisfied patients to share feedback through online reviews
  • Assist patients with leaving reviews on-site in a professional and considerate manner
  • Maintain a cheerful and professional demeanor throughout the day
  • Ensure the lobby and waiting area environment remains comfortable and positive
  • Serve as a point of contact for patient appreciation, questions, and support
  • Collaborate with the front desk team and clinical staff to ensure a smooth patient flow

What We're Looking For

  • Warm, upbeat, and outgoing personality
  • Exceptional communication skills
  • Comfortable approaching and engaging with patients
  • Positive, confident, and polished demeanor
  • Strong emotional intelligence and the ability to make people feel at ease
  • Enjoys hospitality-style roles with consistent patient interaction
  • Self-motivated, reliable, and professional
  • Experience in customer service, hospitality, retail, or concierge roles is a plus
  • Ability to maintain professionalism in a fast-paced clinical setting

Why You'll Love Working Here

  • Supportive and friendly team environment
  • Modern, welcoming clinical setting
  • Opportunities for bonuses based on performance
  • Great role for individuals looking to build a career in healthcare, patient relations, or marketing
  • A chance to truly make a positive impact on the patient experience

Job Type: Part-time

Pay: $ $22.50 per hour

Expected hours: 20 per week

Application Question(s):

  • Do you consider yourself a people person?
  • Do you consider yourself to be an extrovert? Do you feel comfortable communicating with clients/patients with ease without making them uncomfortable?
  • Do you feel comfortable asking clients/ patients to leave reviews while on-site?

Experience:

  • Guest relations: 1 year (Preferred)
  • Hospitality: 1 year (Preferred)

Work Location: In person

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