Helpdesk Specialist

Company Overview:

WealthCounsel brings together the best - the best drafting software and legal tools, the best educators, the best support staff, and the best collegial community - to cultivate the growth and success of its member attorneys and their clients. We recently added another "best" to our toolbelt when we were awarded the 2025 Best Place to Work in the Cloud. The Cloud Awards is one of the longest-running awards platforms of its kind and recognizes the latest achievements and innovations in cloud computing.

We're committed to fostering a positive work environment that is backed up by competitive benefits (see below) and a culture of collaboration. As we continue to expand, we are seeking a motivated and driven Helpdesk Specialist to join our team.

Job Summary:

The Helpdesk Specialist is the first point of contact for employees seeking technical assistance across the organization. This role is responsible for providing timely and effective technical support, troubleshooting, and problem resolution for hardware, software, and home network-related issues. The ideal candidate is patient, solution-oriented, and dedicated to providing excellent customer service to ensure maximum system and user efficiency.

As a Helpdesk Specialist, you'll be responsible for:

• Providing prompt, high-quality support to end users and resolving issues to their satisfaction.
• Monitoring, prioritizing, and responding quickly to incoming IT support cases.
• Completing assigned service requests and documenting resolutions accurately.
• Configuring and modifying local workstation settings, utilities, and software defaults.
• Administering company-wide information systems, including user accounts, access management, support, training, and compliance.
• Maintaining accurate inventory of all hardware, software, and licenses.
• Managing onboarding and offboarding tasks related to information systems.
• Collaborating with business operations teams to evaluate and enhance productivity and efficiency through system improvements.
• Participating in IT-related projects as assigned.
• Developing and maintaining internal technical documentation.
• Staying current on emerging technologies and industry best practices.

Here's what you'll need to be successful in this role:

• 5+ years of experience in a help desk and/or technical support role.
• Familiarity with a wide range of information systems concepts, practices, and procedures.
• Self-motivated, proactive, and able to work independently.
• Friendly, professional, and customer-focused demeanor.
• Strong organizational and time-management skills.
• Exceptional communication skills.
• Demonstrated ability to build trust and work effectively across departments.
• Flexibility to work during Eastern Standard Time (EST) business hours.

Work Environment and Company Benefits:

This is a virtual, full-time position. You will work remotely from your home office, and occasional travel may be required for meetings, trade shows and training.

In addition to your competitive salary package (including base salary and performance based incentives), medical/dental/vision plan, and matching 401(k), you will also enjoy:

A generous paid time off package that includes: Paid Time Off (PTO), Holidays (including 2 Floating Holidays), Volunteer Time, Blood Donor Leave, Short Term Disability, Paid Parental Leave and more

Matching donations for approved charitable organizations

Home internet and gym membership reimbursement

Many opportunities to connect with others from your home office and have fun while you work

Salary:

The salary range listed reflects the total on target earnings for this position (base salary plus bonus).

At WealthCounsel, we are committed to cultivating a culture of inclusion and connectedness. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

Come work with us