Clinical Ambulatory Supervisor

The Clinical Ambulatory Supervisor - Primary Care at the Oak Park, Elmhurst, and Park Ridge clinics assists the departmental and clinic leadership in providing administrative and clinical leadership during shifts. The Clinical Ambulatory Supervisor plans and manages team members and resources to provide the highest quality patient care with trained, professional, and competent team members in the most cost-effective manner. The Clinical Supervisor oversees operational efficiency and utilization of labor resources of the assigned shift in collaboration with departmental leadership.

Job Responsibilities:

• Establishes a caring, therapeutic relationship with patients and families through effective communication, acknowledgement of patient/family perceptions of health and illness and mutual goal setting for optimal patient experience and outcomes.
• Solicits feedback on customer needs by performing ongoing assessments and rounding and shares findings offering suggestions for improvement. Customers include patients, visitors, physicians, and colleagues.
• Maintains positive, professional relationships with all members of the healthcare team through effective communication, mutual support and respect.
• Collaborates and communicates consistently and effectively with other disciplines and services to meet the needs of patients/families.
• Utilizes evidence-based ambulatory care nursing interventions during clinical visits, telephone encounters, and electronic communications according to state regulations, regulatory agency standards and organizational policies and procedures.
• Communicates current evidence-based strategies, standards of care and protocols with peers.
• Participates in and contributes to system and clinic-based quality initiatives, research, development of care protocols and evidence- based activities that improve patient care and outcomes.
• Works with teams to develop, implement and track results of quality improvement activities contributing to overall quality of care and regulatory requirements.
• Demonstrates accountability for implementing policies related to safe and effective administration of medications, the use of medical devices in the delivery of patient care and in the performance of patient procedures.
• Applies the teaching- learning process to meet the learning and self-management needs of patients and families.
• Assesses patient safety needs and implements appropriate strategies to minimize risk during clinical visits, telephone encounters and electronic communications.
• Recognizes changes in patient status and consistently responds effectively to optimize patient outcomes.
• Recognizes patterns and problems in a specific patient population that require evaluation.
• Demonstrates the ability to prioritize care for complex patients based on knowledge acquired from previous clinical experiences.
• Utilizes competent assessment skills to holistically evaluate the physical and psychosocial needs of patients and families throughout the care continuum.
• Critically analyzes patient cases and effectively adapts the plan of care.
• Establishes regular communication patterns that facilitate the transition of care for patients and families across settings.
• Understands departmental productivity measures and uses monitoring, data reports, technology and assessment tools to align staffing to clinical needs
• Demonstrates accountability for own professional practice, including progress toward achievement of annual goals.
• Participates in and/or leads daily safety and capacity huddles.
• Supports clinic goals and change initiatives and participates in nursing shared governance.
• Collaborates with other clinic personnel to ensure task completion to consistently optimize patient outcomes.
• Provides education to staff and/or students in the clinic.
• Establishes course of action for self and others to ensure that work is completed effectively and efficiently.
• Provides timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to develop, accomplish a task, or solve a problem.
• Uses appropriate methods to help build a cohesive team; facilitating the completion of team goals.
• Creates staffing schedules with lead staff to ensure coverage is maintained to meet clinical care needs.
• Supervises staff including hiring, on-boarding, coaching, counseling and performance reviews, as well as managing day-to-day activities such as payroll, staffing/schedules communications and related activities.
• Manages team of direct reports and provides development plans and discipline when needed. Responsible for annual reviews of staff.
• Assists in conflict resolution.
• Assists clinic management with the management of clinic productivity and staffing to meet budgetary targets while ensuring safe patient care.
• Identifies and pursues opportunities for own self-improvement and leadership development including participation in committees and projects.

Requirements:

• Associates degree in Nursing required. A Bachelor's or Master's degree in Nursing preferred.
• Current State of Illinois RN licensure required.
• A minimum of 5 years of experience as a Registered Nurse.
• BLS/CPR certification required.

Preferred Job Qualifications:

• At least 3 years of experience as Registered Nurse working in an ambulatory setting.
• National certification.

Compensation:

Pay range: $75,129- $120,224

Actual compensation will fall within the range but may vary based on factors such as experience, qualifications, education, location, licensure, certification requirements, and comparisons to colleagues in similar roles.

Trinity Health Benefits Summary

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.