Dispatcher

2 weeks ago

Minneapolis, Minnesota, United States Feist Minnoco & Automotive Full time $52,800 - $69,120 per year

Overview

About Us:

Feist Towing is a leading provider in roadside assistance and towing services. We are committed to delivering efficient and reliable service to our customers and maintaining high standards of professionalism and teamwork.

Job Description:

We are seeking a full-time dispatcher to join our dynamic team. The ideal candidate will be responsible for taking incoming phone calls, dispatching calls logistically to drivers, and coordinating operations seamlessly. This role requires a proactive individual who can thrive in a fast-paced environment and work independently when needed.

Key Responsibilities:

  • Answer and manage incoming calls promptly and professionally.
  • Dispatch calls efficiently to drivers, ensuring optimal route logistics.
  • Monitor ongoing service calls and provide updates as necessary.
  • Coordinate with drivers to manage workload and response times.
  • Maintain accurate records of call details and dispatch activities.

Ideal Candidate:

  • Experience: Prior experience in dispatching or related roles is highly preferred.
  • Skills: Strong multitasking abilities, excellent communication, geographical knowledge, and problem-solving skills.
  • Independence: Able to work well without direct supervision.
  • Pace: Capable of performing effectively in a fast-paced environment.
  • Tech-Savvy: Comfortable with using dispatch software, maps and phone systems.

Why Join Feist Towing?

  • Competitive pay
  • Supportive work environment
  • Opportunity to work with an experienced and dedicated team

Duties

  • Oversee daily dispatch operations, ensuring services arrive on time for customers and managing the fleet efficiently.
  • Analyze logistical data to optimize routes and improve efficiency for drivers.
  • Utilize Geographic Information Systems (GIS) like Google maps, to enhance route planning.
  • Communicate effectively with drivers to ensure smooth operations.
  • Monitor fleet performance and address any issues that arise.

Experience

  • Previous experience in dispatching or logistics is preferred but not mandatory.
  • Familiarity with fleet management principles is a plus.
  • Proficiency in mapping/geographical software to analyze information for decision-making purposes.
  • Strong communication skills are essential for effective interaction with team members and external partners.
  • Experience with fleet management software or tools is preferred.

If you are a proactive individual who thrives in a fast-paced environment and has a passion for logistics, we encourage you to apply for this exciting opportunity as a Dispatcher.

Job Type: Full-time

Pay: $ $26.00 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off

Experience:

  • Dispatching: 1 year (Preferred)

Shift availability:

  • Night Shift (Preferred)
  • Day Shift (Preferred)

Ability to Commute:

  • Minneapolis, MN Required)

Ability to Relocate:

  • Minneapolis, MN 55445: Relocate before starting work (Required)

Work Location: In person

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