Dispatcher

Do you have experience in Dispatching? Do you enjoy staying busy and helping people resolve issues by answering questions? Are you a strong communicator and collaborator? We're looking for a person like you to quarterback the Hospitality, Maintenance, and Safety Teams in our accounts.

Block by Block works hard every day, all across the country, to supply communities with hospitality, cleaning, safety, and outreach programs in public spaces that can help business districts grow and prosper.

To match our position, you'll need to thrive in a team culture and shine at your individual tasks.

In this role, you'll make a lasting positive impression on our customers by:

Logging incident reports and handling emergency calls in the dispatch office; proficient in computer operations and Microsoft Office, with strong multitasking and quick decision-making abilities.

• Accurately assessing their needs and developing an effective rapport in all service interactions.

• Responding to emails and submitting maintenance work orders in an efficient manner.

• Answer phone calls from the public, property owners, and local businesses and provide them with answers to their needs or redirect them to the appropriate person/department for assistance.

__________________________________________________________________________________

Pay Rate: $24.84/hourly

Shift Specifics:

• Sun. from 10:00am to 6:30pm
• Mon. from 2:30pm to 11:00pm
• OFF Tues. & Wed.
• Thu. from 6:00am to 2:30pm
• Fri. from 6:00am to 2:30pm
• Sat. from 10:00am to 6:30pm

__________________________________________________________________________________

Job Description:

• Assign, coordinate, and maneuver all team members to assure proper coverage of the district, call team members in for break times, and dispatch team members to handle any and all calls for service, all via a two-way radio.

• Assign, verify, and report outcomes of daily shift assignments, projects, and tasks.

• Ensure that all necessary reports are completed correctly and submitted by each team member at the conclusion of the shift. These reports are electronically submitted throughout the shift by the team member's handheld device.

• Receive, process, and coordinate maintenance repair calls and written requests.

• Ensure service delivery, work orders, and special projects are completed in a timely and satisfactory manner.

• Communicate with clients daily to maintain a first-class relationship using phone, email, reports, internal, client, and 3rd-party systems

• Work with internal staff (Team Leads, Ops Supervisors, Ops Manager, General Manager, and others) to communicate customer requirements and to resolve any challenges or issues.

• Perform other duties, activities, or projects as assigned

Block by Block is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

We are proud to offer the following benefits:

• Insurance: Medical with available FSA and/or HSA, Dental, Vision, Short-Term and Long-Term Disability, Life, and Accidental Death and Dismemberment, Critical Illness, and Accident.
• Paid time off: Vacation, Sick Time and/or PTO (Only where required by local requirements and contract agreements), Paid Leave (only where required by law), Holidays (only where required by contract agreement), Floating Holidays (only where required by contract agreement), Birthday Pay (eligible after one year of service at most locations unless otherwise stated in CBA), Jury Duty (only where required by law).
• Other: 401K Retirement Savings Plan

Professional Demeanor: Must be able to maintain a calm, quiet, and professional atmosphere in the reception and dispatch areas.

Education/Background:

• High school diploma or equivalent
• Prior dispatch, security operations, emergency communications, or related field experience

Experiences/Skillset:

• Strong written and verbal communication skills
• Ability to multitask
• Situational awareness
• Computer proficiency
• MUST pass an extensive background investigation and security clearance process

This specification is intended to indicate the kinds of tasks and levels of work difficulty that will be required of positions that will be given this title and shall not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision. The use of a particular expression or illustration describing duties shall not be held to exclude other duties not mentioned. Ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Block by Block.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled