Customer Service Representative Domestic

1 week ago

Saint Charles, Missouri, United States Natoli Engineering Full time

Job Title: Customer Service Representative

Location: St Charles MO

Job Summary

We are seeking a motivated and detail-oriented Customer Service Representative to join our team. In this role, you'll serve as the primary point of contact for our domestic customers, ensuring their inquiries, orders, and concerns are handled promptly and professionally.

Key Responsibilities

  • Build and maintain professional relationships with domestic customer accounts

  • Respond to customer inquiries via phone, email, or other channels in a timely and courteous manner

  • Process quotations, purchase orders, and claims accurately

  • Update customers, sales reps, and internal stakeholders on order status and changes

  • Interpret and enter technical drawings into the system as required

  • Recommend appropriate products and services based on customer needs

  • Collaborate with management to grow and maintain customer accounts

  • Maintain accurate and organized records of customer interactions

Note: This list is not exhaustive. Additional duties may be assigned as needed.

Qualifications

  • Must be 18 years or older

  • Bachelor's degree preferred (relevant education or experience may be considered in lieu)

  • 2+ years of experience in a customer service role, preferably in an engineering or manufacturing environment

  • Technical aptitude and understanding of product specs is a plus

  • Proficient with MS Office Suite (Word, Excel, Outlook)

  • Strong verbal and written communication skills

  • Highly organized and detail-oriented

  • Able to work independently and in a team environment

Physical Requirements

  • Ability to sit at a desk and use a computer for extended periods

  • Ability to stand, kneel, bend, and walk throughout the workday as needed

  • Must be able to lift up to 10 lbs occasionally

Career Growth Opportunities

Opportunities for advancement to Lead, Supervisor, and Manager roles available based on performance and experience.

Why Join Natoli Engineering?

At Natoli Engineering, we don't just offer jobs — we offer careers that ignite potential and fuel passion.

As a global leader in tooling and manufacturing solutions, we're committed to:

  • Excellence without compromise

  • Teamwork without limits

  • Innovation without boundaries

When you join Natoli, you're stepping into a culture of:

  • Growth and development

  • Collaboration and support

  • Recognition and opportunity

Whether you're working hands-on in the shop or leading from the front office, you'll have the tools, training, and team you need to succeed.

We invest in our people because we believe that when you grow, we grow.

Natoli Engineering is an Equal Opportunity Employer.

We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, national origin, veteran status, or any other protected status under applicable law.

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