library associate

THIS POSITION IS OPEN UNTIL FILLED WITH PERIODIC SCREENIGS BEING CONDUCTED
Job Summary
This position is within Public Services of the District of Columbia Public Library system and serves as a Library Associate (aka "LA"). The position is responsible for paraprofessional functions that support the efficient operation and best use of the libraries by customers of all ages.

The District of Columbia Public Library is seeking motivated, customer service-oriented individuals who are passionate about serving a diverse public, including ethnic, cultural and gender diversity including customers who may be experiencing social and economic challenges. You will find the Library Associate position very rewarding if you love serving others through enriching and informative programs and services. Must embrace a spirit of teamwork that yields excellent customer experience for all District of Columbia residents and visitors.

A MESSAGE FROM THE CHIEF OF PUBLIC SERVICES
Chief T. Alston | Public Service Announcement

Duties And Responsibilities

• Provides direct customer service to library customers and assistance in using the library and its resources.
• Assists library customers with routine technology use, such as printing, scanning, copying, emailing, formatting, downloading, and other basic computer tasks. Monitors status of systems and troubleshoots as needed.
• Assists librarians in preparation, promotion, delivery, and evaluation of programs and outreach as needed.
• Provides assistance to librarians in preparation, promotion, delivery, and evaluation of programs and outreach as needed.
• Assists in collection movement and maintenance by shelving, shelf reading, and merchandising, pulling from lists, processing incoming and outgoing materials, and checking materials in and out, as needed. Maintains familiarity with DCPL's physical and electronic collections and resources.
• Assists in maintaining a welcoming and comfortable library environment.
• Performs routine clerical/administrative functions.

Education & Experience
Experience CAN NOT be substituted for Education.
Preferred Required
Bachelor's Degree from an accredited college/university
plus a minimum of 1 year of customer service experience.
Or at least 1 year of specialized experience at the next lower grade level.
If you are currently serving a probationary period of a grade CS 7 OR serving in a CS 6 and below at the date/time of the application, will not be considered for this position. All applicants must have successfully completed their probationary period of CS 7 to be considered for the position prior to submitting their application.
Experience working in urban public libraries preferred. In addition, the following is required:

• Experience using computers and other related technology, such as smart phones, tables, cloud-based software, mobile apps, etc., in the workplace.
• Ability to exercise independent judgment and tact in the application of policies, procedures, rules, or regulations in difficult or sensitive situations.
• Ability to communicate effectively in person and in writing.
• Ability to establish and maintain effective working relationships

RESIDENCY REQUIREMENT
A person applying for a position in the Career Service, Educational Service, Management Supervisory Service, an attorney position in the Legal Service (series 905) other than the Senior Executive Attorney Service (SEAS), or an attorney position in the Excepted Service (series 950) who is a bona fide District resident AT THE TIME OF APPLICATION for the position, may be awarded a 10-point residency preference over non-District applicants, unless the person declines the preference points. If selected the person shall be required to present no less than 8 proofs of bona fide District residency and maintain such residency for 7 consecutive years from the effective date of the appointment. Failure to maintain bona fide District residency for the 7-year period will result in forfeiture of employment.

GENERAL SUITABILITY SCREENING
This position is subject to general suitability screening; verification of employment history, reference checks and degree/license, as applicable. The appointee to the position may be offered employment contingent upon receipt of a satisfactory general suitability screening.

ENHANCED SUITABILITY SCREENING
The position for which the individual is applying has been identified and designated as requiring enhanced suitability screening; If tentatively selected for the position, a criminal background check, traffic record check, consumer credit check, and mandatory drug and alcohol test will be conducted (as appropriate); and the appointee to the position may be offered employment contingent upon receipt of a satisfactory enhanced suitability screening

Employment Benefits
Selectee will be eligible for health and life insurance, annual (vacation) and sick leave and will be covered under the District of Columbia government's retirement plan. However, if selectee was previously employed in the District of Columbia government under an appointment for which he/she was eligible for Civil Service Retirement (CSR), contributions to CSR will resume upon re-employment. Benefits package differs for Part-Time WAE (When Actually Employed) employees.

LICENSES AND CERTIFICATION
None

WORKING CONDITIONS / ENVIORNMENT
Work is performed at various library branches within the District of Columbia as part of the DC Public Library system.

Other Significant Factors
Duration of Appointment:
Career Service Regular Appointment

Collective Bargaining Unit:
This position is in the collective bargaining unit.

Promotion Potential:
NONE

Appointed Salary -
The selected incumbent will be appointed at the appropriate salary rate of a CS 8 based on the DPM's guidelines.

Budgeted Salary -
This position is budgeted for the minimum salary of $ 56,503 to $63, 711.

NOTE:
We appreciate every applicant's interest. However, only those who meet the qualifications and are considered by the hiring committee or interview panel will be contacted for the next steps in the recruitment process.

IMPORTANT:
All District government agencies must go through a waiver process, through the Office of the City Administrator (OCA) for final approval, before a candidate may officially start employment.

EQUAL EMPLOYMENT OPPORTUNITY
The District of Columbia Government is an Equal Opportunity Employer: all qualified candidates will receive consideration without regard to race, color, religion, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, matriculation, political affiliation, genetic information, disability. Sexual harassment is a form of sex discrimination, which is also prohibited. In addition, harassment based on any of the above-protected categories is prohibited.