Customer Service Rep

5 days ago

Brooklyn, New York, United States Ctbc Bank Corp Usa Full time
POSITION SUMMARY:

Primary Function of this role is to provide superior customer service when interacting with the customers of the Bank while processing customer transactions, which include but not limited to processing of deposits and withdrawals, check cashing, mail/phone transactions, fund transfers and wires, and cashier's check selling; verify appropriateness of customers' documents, and support file maintenance. In addition to facilitate with account opening/maintenance/renewal/closing process as a backup for account service function.

ESSENTIAL FUNCTIONS:

Customer Service (50%)

  • Process daily cash/non-cash transactions activities and daily cash balancing. Accept and process loan payment, federal tax deposit, and all deposits and payments presented by customers, mails, and courier services.
  • Provide superior customer service in all functions and departments related to customer transactions and account services.
  • Accept and input stop payments and hold on funds upon requests.
  • Process wire transfers (daily wire log, wire agreements, wire request sheet, etc.)
Operations (30%)
  • Perform daily branch cash recap, vault register, daily operational working supply verification, check registration log and verification of large incoming clearing items. Backup and process the dual custody of ATM balancing, night deposit, Bank by mail, carrier process, and other assigned process.
Account Maintenance (20%)
  • Facilitate with account opening/maintenance/renewal/closing process, which includes account opening/renewal/redemption/closing, request of Debit/ATM card activation and address change, and other required account maintenance for backup Account Service function.
OTHER RESPONSIBILITIES:
  • Make customer referrals (especially Affluent customers) and cross-sell of Bank products to support the branch to achieve financial goals.
  • Successfully complete all mandatory training on related Bank's and BSA compliance as well as other laws and regulations as assigned and in a timely manner.
  • Perform other duties as assigned

EDUCATION, EXPERIENCE AND SKILLS REQUIRED:

  • 1+ year of customer services experience in the branch banking industry or related environment.
  • Knowledge of banking products and procedures including teller procedures and policies, audit procedures, and Bank's laws and regulations
  • Detail oriented and previous cash handling is preferred.
  • Basic PC skills and be familiar with e-Commerce, e-Banking, and Branch Banking-related information technology
  • High School diploma or equivalent with anticipation of continuing education towards degree
  • Fluent in English and Chinese (mandarin preferred) is a major plus
PHYSICAL DEMANDS:
  • Minimum mobility to work in an office setting; sit for prolonged period of times; operate office equipment including use of a computer keyboard; and reach with hands and arms. Employees are occasionally required to walk and stand and lift and move records and documents weighing 30 pounds or less
COMMUNICATION DEMANDS:
  • Attention to detail, strong organizational, communication, interpersonal, self-motivated, and analytical skills, ability to interact with all levels of management and staff.
WORK ENVIRONMENT:
  • Standard office environment. Noise level in work environment is usually average. Hear in the normal audio range with or without correction. Specific vision abilities required by this job include close vision and the ability to adjust focus. Occasional off site client meetings and site visits.

Compensation

The base pay range for this position is USD $18/Hourly - USD $21/Hourly. Part Time hours are less than 30 hours per week.  Exact offer will be determined based on job-related knowledge, skills, experience, and location.

  • Customer Service Rep

    2 weeks ago

    Brooklyn, New York, United States Family Home Care Services of Brooklyn & Queens Full time

    Job OverviewWe are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional support to our clients, ensuring their needs are met with professionalism and efficiency. This role requires strong communication skills, a customer-oriented mindset, and the ability to...

  • Guest Services Coordinator

    2 weeks ago

    Brooklyn, New York, United States Brooklyn Academy of Music Full time

    INTERNAL APPLICANTS ONLYBrooklyn Academy of Music (BAM)is a multi-disciplinary arts center located in Brooklyn, New York. For more than 150 years, BAM has been the home for adventurous artists, audiences, and ideas—engaging both global and local communities. With world-renowned programming in theater, dance, music, opera, film, and much more, BAM showcases...

  • Inside Sales Rep

    5 days ago

    Brooklyn, New York, United States Bhired Full time

    A security solutions provider is seeking an energetic Inside Sales Rep to manage inbound leads and guide prospects through the sales cycle. This role is ideal for someone confident on the phone, organized, and motivated to build relationships and close deals.Responsibilities Include:Following up on inbound leads and speaking with prospective...

  • Customer Service Agent

    5 days ago

    Brooklyn, New York, United States FF Inc Full time

    Location:Brooklyn, NYJob Type: Full-TimeAbout The RoleWe are seeking a dedicated and enthusiasticCustomer Service Agentto join our growing team. This role is ideal for someone who enjoys interacting with people, delivering solutions, and creating positive experiences. As a Customer Service Agent, you will be the first point of contact for customers—helping...

  • Customer Service Representative

    2 weeks ago

    Brooklyn, New York, United States a-72b0-4926-997f-934d92151f07 Full time

    Customer Service Representative – Telecommunications | Fig PhoneJob Type: Full-time / Part-timeAbout Fig Phone:At Fig Phone, we're redefining what great customer service in telecommunications looks like. Our mission is to keep people connected with reliable service and friendly support. We're looking for an enthusiastic and experienced Customer Service...

  • Customer Service Associate

    1 week ago

    Brooklyn, New York, United States FF Inc Full time

    Located in Brooklyn, NYAre you someone who thrives on connecting with people, enjoys persuasive conversations, and knows how to stay cool under pressure? Are you the kind of person who lights up a room, can guide a conversation with ease, and loves the satisfaction of helping someone make the right decision? If so, this Customer Service Associate role might...

  • Customer Service Representative

    2 weeks ago

    Brooklyn, New York, United States Maximus Full time

    RequirementsDescription & RequirementsMaximus is seeking aCustomer Service Representativeto join our growing team. In this role, you will conduct face-to-face and telephonic enrollment and outreach services to New York Medicaid recipients, assist with special projects, and additional administrative work. The CSR will also maintain a professional and positive...

  • Customer Service Representative

    5 days ago

    Brooklyn, New York, United States Special Touch Home Care Full time

    Job Overview:Special Touch Home Care is seeking a dedicated bilingual Urdu/English Customer Service Representative. You'll assist consumers, personal assistants, and designated representatives with navigating our application and onboarding process. If you're a strong communicator, highly organized, and passionate about helping others, we want to hear from...

  • Customer Service Manager

    2 days ago

    Brooklyn, New York, United States Storage Facility Full time

    About the RoleWe are seeking a reliable and proactive Facilities Manager to oversee daily operations at our self-storage facilities. This position combines hands-on facility management with customer service responsibilities, ensuring our property is well-maintained, secure, and welcoming to tenants.Key ResponsibilitiesCustomer ServiceRespond promptly and...

  • Customer Service Representative

    2 days ago

    Brooklyn, New York, United States Special Touch Home Care Full time

    Job Overview:Special Touch Home Care is looking for a dedicated bilingual Bengali/English Customer Service Representative to join our team. In this role, you'll assist consumers, personal assistants, and designated representatives with navigating the application and onboarding process for our services. If you're a strong communicator, highly organized, and...