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Regional Merchant Lead, New Verticals

2 weeks ago

Miami, Florida, United States DoorDash USA Full time
About the Team

The New Verticals team is redefining local commerce by expanding DoorDash beyond restaurants into Grocery, Convenience, Liquor, Retail, Flowers, and more. We build meaningful partnerships with standout local and regional merchants, helping them grow and meet customers where they are. Stationed regionally, we move fast, think creatively, and lead the charge in developing new categories across the U.S. Together, we're shaping a platform that gives consumers access to more of what they need, when they need it.

This is a field sales opportunity based out of the cities specified above. You will need to live in or in proximity to the cities listed.

About the Role

As a Regional Merchant Lead (Outside Sales Representative), you will own the full sales cycle for bringing new non-restaurant partners onto DoorDash. This is a fast-paced, high velocity role where you will prospect, pitch, negotiate, and close deals in our emerging categories such as grocery, convenience, alcohol, and retail.

Merchant selection is central to DoorDash's growth – each high-quality partner we onboard strengthens our marketplace, accelerates customer acquisition, deepens retention, and unlocks meaningful revenue across our fastest-growing categories. You will meet with restaurant owners – walking into businesses, running pitches, and building strong local relationships – while introducing them to DoorDash's suite of offerings, negotiating revenue share agreements, selling multi-product solutions, and helping them understand how partnering with DoorDash will grow their business.

On New Verticals, change is the norm – and our best Regional Merchant Leads turn constant change into an advantage. You'll operate with autonomy, bring structure to emerging opportunities, contribute to strategic initiatives, support rollouts, and iterate quickly as categories evolve.

This is a field sales role with travel within the region. You will 50%+ of your time in-field meeting with merchants (typically 2-3 days per week) with additional flexibility to work remotely or from a DoorDash office. In addition, this role will require the ability to travel as needed for in-person collaboration through trainings, offsites, team-building events, and other business related necessity.

You're excited about this opportunity because you will…
  • Build and deepen partnerships with high-potential merchants by showcasing the value of DoorDash's full suite of services (Marketplace, POS Integrations, and more)
  • Master our service offerings — solve merchant pain points, apply product knowledge to win deals, and share insights to improve both merchant and customer experiences
  • Lead complex negotiations to structure industry-leading, mutually beneficial economic terms
  • Manage a highly organized, fast-paced sales cycle with the goal of closing deals within weeks
  • Bring structure to early-stage, ambiguous environments while helping shape new business lines
  • Collaborate cross-functionally with Strategic Sales Managers, Partner Management, and central teams (Strategy, Drive, POS, Marketing) to maximize account value
  • Travel into different markets and meet directly with merchants, spending 50%+ of your time in field
We're excited about you because you have…
  • 2+ years of experience in a closing sales role, preferably in an outside sales or field-forward environment
  • The ability to thrive in a strategic, complex deal cycle and closing multi-product solution sales
  • Consistently exceeded KPIs and sales target through disciplined activity and strong execution
  • Approach challenges from the fundamentals - clear discovery, strong communication, and merchant-first thinking
  • Strong ability to adapt in fast-changing environments and enjoy taking on new challenges every few months
  • Demonstrated creative and resourceful outreach tactics to open doors and engage with prospects
  • The ability to navigate ambiguity and create a structure where none exists
  • The ability to travel 50%+ of the time, including overnight stays

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees' happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on "protected categories," we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.