Key Account Manager

About ShipMonk

ShipMonk isn't just a 3PL; we're a growth partner for merchants. We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions—all with a merchant-first mindset.

Why ShipMonk?

We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.

• Global Fulfillment Network: Our 12+ owned and operated fulfillment centers span the US, Canada, Mexico, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency.
• Proprietary Technology: We've eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed.
• Unrivaled Support: We provide hands-on, "mom and pop" support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action.
• Transparent Pricing: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises.
• Committed to the Future: We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.

Our Core Values

Our values are the heart of our culture. We're looking for individuals who embody these principles every day.

• Merchant-first: We handle the logistics so our merchants can focus on what they do best—growing their business.

• Own it:We take ownership of our work, our mistakes, and our successes.

• People make ShipMonk: We believe in our team and invest in our people.
• Change the score:We challenge the status quo, constantly innovating and improving.
• Get sh*t done: We're a fast-paced, high-growth company that values action and results.

We are seeking a Key Account Manager to own the experience of a top-tier merchant account. You will be the strategic partner for your assigned merchant, helping them grow their brand through operational expertise and guidance on maximizing ShipMonk's platform and services. You will collaborate with cross-functional teams to drive merchant satisfaction and enable scalable growth.

Who We Are:

• A merchant-focused team, dedicated to long-term growth and partnership.
• We align deeply with our merchants' goals, not just our own objectives.
• We proactively enable merchant success through our platform, services, and solutions.
• We focus on strategic partnerships, not just relationship management.

What You'll Do:

• Deeply understand your assigned merchant's business and goals.
• Partner closely with operations teams to help merchants navigate fulfillment processes and resolve issues effectively.
• Build and maintain a trusted, long-term relationship as the go-to contact.
• Provide regular updates on order flows, shipments, support tickets, integrations, and growth recommendations.
• Collaborate internally to improve merchant support programs and satisfaction.
• Identify opportunities to drive revenue growth by guiding merchants toward additional services.
• Be involved in day-to-day operations to gain insights into how ShipMonk serves merchants.

What You'll Need:

• 3+ years in Account Management or Client Success; experience managing a single key account is a plus.
• Demonstrated ability to understand and navigate operational workflows; formal operations experience is a plus but not required.
• 1+ year in a management role (preferred).
• Strong verbal and written communication skills.
• Ability to work in a fast-paced, deadline-driven environment.
• Willingness to travel to facilities or client locations as needed.
• Proactive, solution-oriented, and enthusiastic mindset.
• Proficiency in Microsoft Office; experience with WMS or Salesforce is a plus.
• Must be based in Fort Worth, Texas.

Why ShipMonk:

• Full health benefits (medical, dental, vision)
• Unlimited Paid Vacation
• 401(k) retirement plan
• Collaborative, growth-oriented culture that values innovation and diversity

ShipMonk is an equal opportunity employer. We celebrate diversity and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.