Pharmacy Technician

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Typical schedule will be within 8am to 8pm (Monday though Friday)

POSITION SUMMARY:

The Pharmacy Technician – Data Entry is responsible for the overall coordination and processing of patient medication orders, to include order intake within regulatory boundaries, customer service coordination, and pharmacy technician duties as defined by policy and regulation and while under the supervision of a pharmacist.

KEY RESPONSIBILITIES:

• Verify information on prescriptions received prior to processing (correct prescriber, name of patient, patient information, medication, dose, quantity, number of refills).
• Perform order entry of new and refill prescription orders.
• Attend to customer's needs and requests regarding their prescription while securing HIPAA information.
• Answer questions and requests, responding to and referring inquiries to the Pharmacist when necessary.
• Prepare and maintain patient profile, medication administration records, and other documents as needed with notation for pharmacist's review.
• Triage and file prescriptions according to their eligibility for refill.
• Follow HIPAA and PSEUDOEPHEDRINE law guidelines and any other local or federal laws.
• Maintain all records including prescription logs and related files.
• Prepare and submit claims for account to ensure timely reimbursement and resubmit rejections as needed.
• Evaluate all completed prescriptions/authorizations to ensure that the appropriate information has been obtained to allow for reimbursement as well as compliance with applicable standards and regulations.
• Perform problem solving on prescription orders, including Refill Too Soon.

The above duties are meant to be representative of the position and not all-inclusive.

REQUIRED EDUCATION AND EXPERIENCE:

• High School diploma or equivalent
• One (1) year of previous pharmacy technician experience with exposure to all functional areas (Prescription data entry, medical records, etc.)
• One (1) year of experience providing customer service to internal and external customers, including meeting quality standards for services
• Registered and licensed pharmacy technician by the Kentucky/Indiana Board of Pharmacy in good standing
• Advanced knowledge of medical terminology (including sig codes and Roman numerals), brand and generic names of medications, and general pharmacy terminology
• Ability to read, write, speak, and understand the English language

PREFERRED EDUCATION AND EXPERIENCE:

• Completion of a pharmacy technician training program approved by the Indiana Board of Pharmacy
• Nationally certified through the PTCB or another approved certifying agency
• Knowledge of insurance procedures
• Ability to read, write, speak, and understand the Spanish language

KNOWLEDGE, SKILLS & ABILITIES:

• Excellent verbal and written communication skills
• Excellent interpersonal skills
• Excellent customer service skills
• Excellent problem-solving skills
• Excellent organization skills and detail oriented
• Excellent typing / keyboarding skills
• Ability to learn from a variety of techniques
• Ability to accept ambiguity at times and apply decision making skills to determine course of action
• Ability to follow established process flows
• Ability to perform accurately and efficiently when inputting information into computer software
• Ability to effectively multi-task
• Strong computer skills including Microsoft Office products
• Basic math skills
• Strong understanding and practice of data entry, medical records, and dispensing systems and equipment
• Ability to possess and obtain knowledge of medication names – generic and trade
• Ability to recognize subtle differences in names and numbers
• Ability to work effectively in highly stressful situations, exhibiting flexibility in changing situations
• Ability to prioritize the needs of the operations with flexibility to meet patient needs
• Recognizes the importance of patient safety

PHYSICAL DEMANDS:

• Location of job activities 100% inside
• Extensive manual dexterity (keyboarding, mouse, phone)
• Use of phone for communication
• Noise and/or vibrations exposure
• Frequently reach (overhead), handle, and feel with hands and arms
• Sit for prolonged periods of time
• Occasionally stoop, kneel, and crouch
• Occasionally lift, carry, and move up to 25 pounds

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

I understand this job description and its requirements.  I understand this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.