Client Success

6 days ago

Rockville, Maryland, United States prepare for performance Full time

Client Success & Administrative Coordinator plays a key role in maintaining strong relationships with leads and members while keeping our systems organized and running smoothly. This person will follow up with new leads, schedule appointments, assist with client communication, and support the owner with administrative tasks and organization.

This position is ideal for someone who's organized, detail-oriented, and enjoys communicating with people and helping them take action.

Key Responsibilities

Client & Lead Communication

  • Follow up with new leads via text, email, and phone calls.
  • Schedule consultations, starting point sessions, and check-in calls for the owner.
  • Reconnect with past clients or inactive leads to drive re-engagement.
  • Track and report weekly outreach, appointments, and results.

Administrative Support

  • Maintain organized records, spreadsheets, and client information.
  • Update CRM systems (PushPress, GoHighLevel, or similar).
  • Assist with communication templates, email updates, and scheduling reminders.
  • Prepare weekly summaries of key performance metrics (lead follow-ups, conversions, etc.).

Owner Support

  • Manage calendar, calls, and reminders.
  • Handle scheduling, data entry, and recurring weekly tasks.
  • Assist with gym challenges, events, or community initiatives as needed.

Qualifications

  • Excellent communication skills (comfortable making phone calls).
  • Organized, reliable, and self-motivated.
  • Tech-savvy (Google Workspace, CRM tools, spreadsheets).
  • Able to manage multiple tasks with accuracy and attention to detail.
  • Previous experience in administrative, customer service, or sales roles preferred.

Compensation & Benefits

  • Starting Pay: $19/hour
  • Bonuses: Additional pay for every appointment set and completed.
  • Flexible schedule (work from gym or home).
  • Free or discounted membership at Prepare for Performance.
  • Opportunities for advancement as the business grows.

Job Types: Full-time, Part-time

Pay: From $19.00 per hour

Expected hours: 12 – 15 per week

Work Location: Hybrid remote in Rockville, MD 20850

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