Client Assistance Specialist, Grade 20

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THIS IS A GRANT FUNDED POSITION FOR SIX (6) MONTHS, WITH AN END DATE OF 6/30/2026.

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Please Note: The salary range above represents this position's earning potential. The anticipated hiring range for this position will be $67,672 - $87,206, based on the candidate's qualifications and experience.

WHO WE ARE

The mission of the Montgomery County Sheriff's Office is the law enforcement arm of the Judicial System. Our mission is to provide leadership and professional support, as required, to ensure that Court mandates are carried out in a manner which respects individual rights and freedoms. Our mission is to work cooperatively with all other law enforcement agencies within this county and throughout the Metropolitan Washington D.C. area, as well as all other branches of the Montgomery County Government. We strive to ensure that the people who live, work and visit Montgomery County are receiving the full range of law enforcement services required for a safe and orderly society.

WHO WE ARE LOOKING FOR

The Sheriff's Office is currently recruiting for a Client Assistance Specialist (Download PDF reader) (Term position: End date 6/30/2026) to provide a range of services, information and resources to domestic violence victims. The ideal candidate demonstrates professionalism, empathy, and the ability to support individuals in crisis with sensitivity and respect. This role requires strong interpersonal and communication skills, sound judgment, and the ability to navigate complex situations involving victims of domestic violence.

The successful candidate will possess a strong understanding of trauma-informed practices, be comfortable collaborating with law enforcement and social service professionals and have a commitment to helping victims access the resources and protection they need to achieve safety and stability.

As a Client Assistance Specialist, you will play a vital role in supporting victims of domestic violence by providing direct assistance, information, and connection to critical services. Responsibilities include but are not limited to:

• Managing an active caseload through outreach assignments, client calls, and walk-ins to the Center.
• Conducting comprehensive needs and danger assessments to determine appropriate levels of support and intervention.
• Developing individualized and comprehensive safety plans tailored to each client's circumstances.
• Providing information on civil and criminal legal processes.
• Providing referrals to appropriate resources through partnerships maintained within the FJC network of providers.
• Collaboration with law enforcement and human services entities to provide coordinated interventions and assistance to victims.
• Maintaining accurate and confidential records, documentation, and statistical data for all casework activities.

This position offers an opportunity to make a meaningful impact by helping individuals and families affected by domestic violence access safety, and vital community resources.

Experience: One (1) year of experience in human services that involved direct, substantive client contact and service delivery through direct assistance or referral. This experience must have included ability to communicate effectively across a wide range of cultures and overcome potential barriers to service. For select positions, this experience must have required knowledge of the dynamics of trauma and victimization.

Education: Graduation from an accredited college or university with a Bachelor's Degree.

Equivalency: An equivalent combination of education and experience may be substituted.

Please Note: The selected applicant will be required to successfully complete a background investigation and a physical examination that includes a drug/alcohol screen prior to appointment.

Preferred criteria screening questions will be used pertaining to:

• Casework Management
• Collaboration and Partnership
• Crisis Intervention
• Computer Software Applications

IMPORTANT INFORMATION

The Office of Human Resources (OHR) reviews the minimum qualifications of all applicants, irrespective of whether the candidate has previously been found to have met the minimum requirements for the job or been temporarily promoted to the same position. This evaluation is based solely on the information contained in the application/resume submitted for this specific position.

Montgomery County Government(MCG) is an equal opportunity employer, committed to workforce diversity. Accordingly, as it relates to employment opportunities, the County will provide reasonable accommodations to applicants with disabilities, in accordance with the law. Applicants requiring reasonable accommodation for any part of the application and hiring process should email OHR at . Individual determinations on requests for reasonable accommodation will be made in accordance with all applicable laws.

MCG also provides hiring preference to certain categories of veterans and veterans/persons with a disability. For more information and to claim employment preference, refer to the Careers webpage on Hiring Preference.

All applicants will respond to a series of questions related to their education, relevant experience, knowledge, skills, and abilities required to minimally perform the job. The applicant's responses in conjunction with their resume and all other information provided in the employment application process will be evaluated to determine the minimum qualifications and preferred criteria or interview preference status. Based on the results, the highest qualified applicants will be placed on an Eligible List and may be considered for an interview. Employees meeting minimum qualifications who are the same grade will be placed on the Eligible List as a "Lateral Transfer" candidate and may be considered for an interview.

This will establish an Eligible List that may be used to fill both current and future vacancies.

If selected for consideration for this position, you may be required to provide evidence that you possess the knowledge, skills, and abilities indicated on your resume.

Montgomery County Ethics Law: Except as provided by law or regulation, the County's "Public Employees" (which does not include employees of the Sheriff's office) are subject to the County's ethics law including the requirements to obtain advanced approval of any outside employment and the prohibitions on certain outside employment. The outside employment requirements of the ethics law can be found at 19A-12 of the County Code. Additional information about outside employment can be obtained from the Ethics Commission website.