Account Manager-Client Success

2 days ago

Baton Rouge, Louisiana, United States City Wide Facility Solutions Houston Full time
About City Wide of South Louisiana

At City Wide of South Louisiana, we're more than a commercial cleaning company — we're a trusted facility management partner helping businesses across the Baton Rouge region maintain clean, safe, and efficient environments. We manage more than 20 different building maintenance solutions, from janitorial and floor care to landscaping and HVAC services, so our clients can focus on what they do best.

We're seeking a dedicated Account Manager – Client Success to join our growing team. This individual will play a key role in building lasting client relationships, ensuring service quality, and driving customer satisfaction throughout our portfolio of professional maintenance accounts.

Position Overview

The Account Manager – Client Success serves as the primary liaison between our clients and internal operations. You will ensure that contracted services are completed to the highest standards, address any concerns promptly, and foster strong, long-term partnerships. This is a hands-on role requiring a proactive approach, excellent communication, and a passion for client care.

Key Responsibilities
  • Serve as the main point of contact for assigned client accounts, maintaining strong relationships and a deep understanding of client needs.
  • Conduct regular site visits and quality inspections to ensure services meet or exceed City Wide standards.
  • Partner with operations, independent contractors, and service providers to ensure timely and effective service delivery.
  • Address client requests, complaints, or escalations quickly and professionally, ensuring resolution and satisfaction.
  • Monitor account performance, contract compliance, and billing accuracy.
  • Prepare and present performance reports to clients and internal leadership.
  • Participate in client onboarding, walkthroughs, and transition meetings for new accounts.
  • Identify opportunities to expand services and improve client retention.
  • Support field operations to maintain staffing, scheduling, and quality consistency.
Qualifications

Required:

  • 3+ years of experience in account management, client relations, or operations management (preferably in janitorial, facilities, or service industries).
  • Strong communication, interpersonal, and organizational skills.
  • Ability to manage multiple accounts and prioritize effectively in a fast-paced environment.
  • Proficiency in Microsoft Office Suite (Excel, Outlook, Word) and CRM software.
  • Valid driver's license and reliable transportation (site visits are required).

Preferred:

  • Background in commercial cleaning, building maintenance, or facilities management.
  • Experience coordinating with contractors or service providers.
  • Bilingual (English/Spanish) is a plus.
Personal Attributes
  • Customer-focused with a service-first mindset.
  • Professional and dependable with excellent follow-up skills.
  • Strong problem solver who can adapt to changing priorities.
  • Team-oriented with a commitment to continuous improvement.
Benefits
  • Competitive salary and performance-based bonuses.
  • Company vehicle car allowance.
  • Health, dental, and vision insurance options.
  • Paid time off and holidays.
  • Professional development and advancement opportunities.

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