Admin Support Specialist

7 days ago

Warren, Michigan, United States Catalis Dental Lab Partners Full time $45,000 - $85,000 per year
Job Details Warren MI - Warren, MI Description

About Us:

Avaneer Dental Studio, part of the Catalis Dental Lab Partners premier network, is an innovative dental laboratory specializing in high-quality restorations.

Position Summary:

You will be responsible for providing exceptional front desk support and customer service in a dental manufacturing lab setting. Your primary role will be to greet and assist visitors, answer phone calls, direct calls to the correct departments, and provide general administrative support. Your knowledge in dental lab terminology is imperative. Your friendly demeanor, excellent communication skills, and attention to detail will contribute to the smooth operation of our lab and ensure a positive experience for our clients.

Key Responsibilities:

  • Managing Phone Calls: Answer incoming calls promptly and courteously. Respond to inquiries, provide information, and transfer calls to the relevant individuals. Take accurate messages and ensure they are delivered promptly.
  • Communication Coordination: Liaise with clients, dental offices, and lab personnel to ensure clear and effective communication. Relay important messages, updates, and requests accurately and promptly.
  • Greeting and Welcoming Visitors: Welcome clients, vendors, and other visitors with a warm and professional demeanor. Direct them to the appropriate department or personnel and ensure a comfortable and welcoming atmosphere in the reception area.
  • Scanning documents and data entry
  • Invoicing and Billing
  • Administrative Support: Assist with various administrative tasks, including data entry, filing, document preparation, and maintaining records. Help with inventory management and order office supplies as needed.
  • Customer Service: Provide exceptional customer service by addressing client inquiries, concerns, and requests in a friendly and professional manner. Ensure clients feel valued and supported throughout their interactions with the lab.
  • Office Maintenance: Keep the reception area clean, organized, and presentable. Monitor and maintain office supplies, including brochures, forms, and informational materials.
  • Confidentiality and Security: Maintain strict confidentiality regarding client information and proprietary lab procedures. Adhere to security protocols to ensure the safety and privacy of sensitive data.
  • Shipping and Receiving
  • Other duties that may be assigned.
Qualifications

Qualifications and Skills:

  • High school diploma or equivalent.
  • Dental Industry Experience- this is a MUST HAVE.
  • Previous experience as a receptionist or in a customer service role is preferred.
  • Excellent verbal and written communication skills.
  • Proficient in using phone systems, computers, and office software (e.g., Microsoft Office Suite, scheduling software).
  • Strong organizational and multitasking abilities.
  • Attention to detail and accuracy in data entry and record keeping.
  • Ability to handle stressful situations calmly and professionally.
  • Knowledge of dental terminology and procedures is a plus

Why Join Us?

  • Work in a state-of-the-art dental lab with cutting-edge technology.
  • Competitive salary with opportunities for growth and skill development.
  • Full benefits package to include health, dental, vision, life coverage and paid time off
  • 401(k) with employer match
  • Be part of a team of passionate, skilled technicians dedicated to excellence.
  • Exposure to advanced ceramic techniques and new material innovations.

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