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Account Manager

2 weeks ago

Remote, Oregon, United States Peddle Full time

Account Manager

The Buyer Network team is responsible for developing and maintaining a nationwide network of engaged car buyers. As an account manager, you will play a vital role in supporting client success through relationship building, data-driven insights, and process guidance.

What That Means

As an account manager, you will play a vital role in supporting client success through relationship building, data-driven insights, and process guidance.

Key responsibilities

  • Serve as the day-to-day point of contact for buyers, proactively managing account activity and driving engagement
  • Understand buyer goals, the industry, and regional nuance, and tailor company tools to meet their unique business need and company KPIs
  • Analyze account and bidding data to identify performance gaps and propose actionable solutions
  • Build trust through consistent, professional communication across email, phone, and in-person interactions.
  • Negotiate difficult situations with buyers to come up with solutions that are acceptable for all parties involved
  • Manage a portfolio of accounts, balancing retention and growth opportunities
  • Prepare and deliver account reviews and performance reports

What You'll Need

  • 2+ years experience in a customer service position (marketplace platforms or industry knowledge a plus, prior account management experience is preferred)
  • Comfortable working independently in a fast-paced, goal-driven environment
  • Strong communication and interpersonal skills; able to influence and educate clients
  • Proactive problem-solving abilities with a knack for navigating ambiguity
  • The ability to be highly analytical
  • Must collaborate well in a team environment and adapt well to change
  • Basic proficiency in CRM tools (Salesforce), Google Workspace with a data-oriented mindset
  • Ability to work Monday through Friday, 9:00 AM to 5:00 PM CST with some flexibility based on the needs of the department
  • Some travel is required

What You'll Get

  • Access to robust health, vision, dental, and life insurance plans
  • Employer matching 401(k) plan
  • Profit-sharing plan
  • Generous PTO (Paid Time Off)
  • Tuition reimbursement
  • Donation matching program
  • Paid maternity/paternity leave
  • Fitness Reimbursement program
  • Company paid weekly lunches
  • Student loan assistance
  • Employee recognition programs

Who We Are

Peddle started out of a passion for making selling used cars fast and easy. We love that every used car has a personality, with its share of quirks. We don't just see busted windshields and broken tail lights, we see road trip warriors, glory days and a vehicle with a story to tell.

No matter how used or beat up, we'll buy it. And we make the process easy and enjoyable because that's what a modern business should do. We're people first, cars second. Customer service is what makes our company great. And we follow that with smart technology and design.