Administration - Client Svcs Representative

2 weeks ago

Newtown Square, Pennsylvania, United States BayOne Solutions Full time

State of Credentials Licenses Required: no

Job Description: Answers and resolves telephone inquiries/requests initiated by customers or prospective customers in a prompt, accurate and courteous manner.

  • Use proper telephone etiquette and all available resources to respond to incoming customer inquiries, requests and complaints competently and courteously.
  • Troubleshoot inquiries and follow up with customers on issues that cannot be resolved immediately.
  • Complete all required documentation associated with the handling of calls and maintain complete and accurate records.
  • Report laboratory results to clients and patients using established protocols.
  • Follow through in a timely manner to resolve all issues and concerns.
  • Provide education and guidance to clients about lab processes.
  • Escalate issues as appropriate to keep supervisor informed of client concerns, problems or deviations from established procedures.
  • Perform other duties as assigned to meet the business needs or customer requirements. This is not an exhaustive list of all duties and responsibilities, but rather a general description of work performed by the position.

QUALIFICATIONS

Required Work Experience:

One (1) year of customer service and/or related health care experience is required.

Must have hands on knowledge of medical terminology (REQUIRED)

Must have strong time management and organizational skills

Preferred Work Experience:

Previous related health care experience preferred.

Physical and Mental Requirements:

  • Sitting for long periods of time.
  • Repeating motions that may include the wrists, hands , and/or fingers. (Typing)

Knowledge:

  • Proper telephone etiquette to handle customer inquiries
  • Basic knowledge of operating office equipment
  • Understand the importance of Quality Service and how it is measured

Skills:

  • Excellent interpersonal and communication skills (oral and written) necessary to effectively interact with customers and co-workers
  • Proficiency in basic computer skills (Word, Excel, Outlook)
  • Ability to multi-task and work in a fast-paced environment
  • Strong organizational skills
  • Ability to analyze and solve problems.
  • Good listening skills
  • Ability to maintain professional and tactful manner in stressful situations
  • Ability to deal with client information in a confidential manner

EDUCATION

High School Diploma or Equivalent(Required)

Additional Job Details:

Shift/TimeZone: First Shift. Monday- Friday 8:30 am - 5 pm

Hours Per Week: 40.00

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