General Manager

1 week ago

Miami, Florida, United States W3Global Full time $120,000 - $250,000 per year

Position Summary
General Manager is responsible for leading all operational aspects of a luxury condo-hotel property in Miami, ensuring an exceptional experience for employees, hotel guests, residential owners, and brand partners.

This role requires a problem-solver mindset and service-oriented leader who can manage a unique operational model with multiple third-party partners, a tech-forward guest experience, and a high standard of hospitality.

The property is the first of four projects in the pipeline, providing significant growth opportunities for the right person.

Key Areas of Focus

Leadership & Culture

  • Champion a collaborative, service-driven culture focused on delivering a best-in-class employee, guest, and owner experiences.

Overall Operations & Partner Management

  • Oversee day-to-day property operations, ensuring brand standards are upheld across all guest-facing and back-of-house areas.
  • Act as the primary liaison between the management company and multiple third-party operators, including:
  • Food & Beverage Operator (ground floor restaurant integrated with lobby and co-working space).
  • Housekeeping Service Provider (guest rooms, residential units in rental program, and common areas).
  • Valet & Bell Services Provider.
  • Spa & Fitness Operator.
  • Conduct regular quality checks with third-party partners to ensure compliance with service standards, cleanliness, and operational excellence.
  • Foster collaborative relationships with employees and 3rd party partners to enhance the overall guest and resident experience.

Technology & Guest Experience

  • Lead a tech-forward operational model utilizing web- and app-based PMS and communication systems.
  • Ensure smooth guest experiences with self-check-in/check-out, digital key access, and seamless app-based communication.
  • Monitor guest feedback from digital channels and ensure rapid, professional resolution of issues.
  • Maintain a high-touch hospitality culture despite tech-forward efficiencies.

Owner Liaison & Residential Management

  • Serve as the primary point of contact for residential unit owners participating in the rental program.
  • Communicate regularly with owners regarding unit performance, revenue, and distribution of owner statements.
  • Coordinate with the management company and accounting to ensure accurate and timely reporting.
  • Support owner satisfaction by addressing concerns promptly and maintaining transparent communication.

Financial Oversight

  • Collaborate with ownership and the management company to prepare and manage annual operating and capital budgets.
  • Monitor and analyze property performance, controlling costs while optimizing revenue streams.
  • Oversee and verify owner revenue distributions from the rental program.
  • Brand Standards & Quality Assurance
  • Working closely with Brand Leadership, to create and uphold brand identity and positioning in all areas of the property.
  • Ensure all guest touchpoints, both physical and digital, meet or exceed brand and ownership expectations.
  • Implement and monitor SOPs to ensure consistent service delivery across all third-party-managed outlets and services.

Qualifications

  • Minimum of 5-7 years in hotel, hi-rise, or resort leadership, with experience managing third-party partnerships preferred.
  • Proven success in luxury or lifestyle hospitality operations.
  • Strong financial and analytical skills with experience managing P&L.
  • Tech-savvy, with experience in app-based hotel/residential operations and guest communication systems.
  • Bilingual (English/Spanish) required.
  • FL CAM license a plus.

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