Telehealth Support Specialist

6 hours ago

Louisiana, United States Octiva Full time

Company Description

Octiva Healthcare provides a 24/7 extension of clinics with three tiers of services: support specialists for general inquiries, message-taking, and appointment scheduling; nurses for medical concerns; and clinicians for advanced medical care.

Position Overview:

We are seeking a dedicated Healthcare Support Specialist to join our remote team. This role is pivotal in managing inbound patient calls, ensuring seamless communication, and providing exceptional service to our patients.

Key Responsibilities:

  • Patient Interaction: Manage and respond to inbound patient calls with professionalism and empathy. Address patient inquiries regarding appointments, medical procedures, and general health concerns.
  • Appointment Management: Schedule, reschedule, or cancel patient appointments using our electronic health record system. Ensure all appointments are accurately recorded and patients are informed of their appointment details.
  • Call Routing: Efficiently route calls to the appropriate members of our clinical care team, including doctors, nurses, or specialists, based on the patient's needs.
  • Technical Support: Provide basic technical assistance to patients using telehealth services or accessing patient portals. Troubleshoot common issues to ensure patients can utilize our digital health platforms effectively.
  • Documentation: Maintain accurate and confidential patient records. Ensure all interactions are logged correctly in compliance with HIPAA regulations.
  • Customer Service: Deliver high-quality customer service, aiming to resolve patient concerns in one call when possible. Follow up on unresolved issues to ensure patient satisfaction.
  • Team Collaboration: Work closely with clinical staff to relay critical information and ensure continuity of care. Participate in team meetings to discuss patient care improvements and operational efficiencies.

Skills and Qualifications:

  • Excellent communication skills, both verbal and written, with a focus on patient interaction.
  • Proficient in computer use, including experience with healthcare software and electronic health records.
  • Strong problem-solving skills and the ability to troubleshoot technical issues.
  • Ability to handle sensitive information with discretion and confidentiality.
  • Experience in a customer service role, preferably within healthcare or a similar high-touch environment.
  • Empathy and patience when dealing with sick or stressed patients.
  • Comfortable working remotely with the discipline to manage time and tasks effectively.

Additional Information:

  • This position is fully remote, requiring a reliable internet connection and a quiet workspace.
  • Must be available to work during evening, overnight, or weekend shifts with the opportunity for standard business hours shifts as they become available.
  • This role is essential in enhancing our patient experience by ensuring they have access to the care they need when they need it, all while maintaining the highest standards of customer service in a healthcare setting.

IMPORTANT: to complete your application, please complete the following Microsoft Form questionnaire. Not completing this form will disqualify from the position. You may need to copy and paste the URL into your web browser.

Available Shifts:

  • See Microsoft Form link above

Job Type: Full-time

Pay: $ $18.00 per hour

Benefits:

  • Family leave
  • Paid time off

Work Location: Remote

  • Speech Language Pathologist

    4 hours ago

    Louisiana, United States Stoa Therapy Full time

    Primarily telehealth statewide in LA; optional in-home/clinic visitshttps://stoa-Build Your Independent Practice with Comprehensive SupportAre you a Licensed Speech-Language Pathologist in Louisiana ready to launch or expand your private practice? Stoa Therapy partners with motivated SLPs who want the freedom of independent practice with the backing of a...

  • Marketing Specialist

    5 days ago

    Louisiana, United States Do-It Full time

    Join to apply for the Marketing Specialist role at DoiT. Location Our Marketing Specialist will be an integral part of our team, supporting AMER and APAC (predominantly the United States). This role is based remotely in the United States East or Central time zones. Who We Are DoiT is a global technology company that works with cloud?driven organizations to...

  • Marketing Specialist

    5 days ago

    Louisiana, United States DoiT Full time

    Join to apply for the Marketing Specialist role at DoiT. Location Our Marketing Specialist will be an integral part of our team, supporting AMER and APAC (predominantly the United States). This role is based remotely in the United States East or Central time zones. Who We Are DoiT is a global technology company that works with cloud‑driven organizations to...

  • TeleHealth Licensed Clinical Psychologist

    1 hour ago

    Louisiana, United States Mentavi Inc. Full time

    ADHD Online is leading the way in becoming a critical voice for those who may be struggling with ADHD and other comorbidities. ADHD Online was founded in 2017 with the mission that everyone should have access to quality ADHD diagnosis and treatment regardless of who and where they are. Our assessment was developed by Psychologists and Physicians to meet or...

  • Sales Support Specialist

    6 hours ago

    Lafayette, Louisiana Metropolitan Area, United States Novatech Full time

    Sales Support Specialist – Lafayette, LouisianaNovatech, The Managed Office Provider, delivers IT, Print, Cloud, and Security solutions nationwide. With rapid growth across the United States, we are seeking talented, tech-minded individuals to join our team of Managed Office Experts.As aSales Support Specialist, you will be a strategic partner to our Sales...

  • Perfusionist: ECMO

    4 days ago

    Louisiana, United States Integration Health Full time

    A healthcare organization is seeking a qualified perfusionist to provide expert support in operating rooms across the United States. This full-time position requires American Board certification or eligibility, with flexible hours on a five-perfusionist team schedule. Ideal candidates will have strong communication skills and be willing to work...

  • ICAM Specialist

    6 hours ago

    Louisiana, United States LED FastStart Full time $136,000 - $184,000

    Telecommunting: RemoteTravel Requirement: Less than 10%Clearance Level Must Be Able to Possess: NoneClearance Level Must Be Able to Obtain: NonePublic Trust/Other Required: BI Full 6C (T4)Advance how our customers operate while you advance your career. Join GDIT as an Identity, Credential, and Access Management (ICAM) Specialist and build an impactful career...

  • Senior Coding Specialist

    6 hours ago

    Louisiana, United States Houston Methodist Full time

    Telecommute - Must Reside in TX At Houston Methodist, the Sr Coding Specialist position is responsible for applying correct coding conventions to patient charge encounters in a clinical environment. This position abstracts diagnosis and procedural services from the physician record and reviews and corrects charge review and claim edit related coding errors...

  • Product Sales Specialist

    22 minutes ago

    Louisiana, United States Oil Filtration Systems® Full time

    Product Sales Specialist - Gulf Coast TerritoryWho We AreClark-Reliancecontinues to be the global leader in the level indication, control, sight flow, filtration, and separation industries.Clark-ReliancemanufacturesAnderson Separators, HYCOAtransfer valves and duplex lube oil filtration systems, filters elements, andNational Filtration Systemsengineered fuel...

  • NourishCorps field specialist- Baton Rouge

    6 hours ago

    Louisiana, United States AmeriCorps Full time

    Feeding Louisiana refers to its network of AmeriCorps as its "NourishCorps," emphasizing the distinct purpose of these members to expand the ability of the food banks to nourish people in need. NourishCorps members will join a cohort of statewide AmeriCorps members dedicated to combating food insecurity and will gain personal and professional leadership...