IT Service Desk Coordinator or Dispatcher

2 weeks ago

Boise, Idaho, United States K2 Staffing Full time $40,000 - $80,000 per year

Summary
 
Our client is a successful and rapidly growing Managed Services Provider (MSP) located in the Boise, ID area that specializes in offering technology solutions and support to businesses of all sizes.  They are in immediate need of an Onsite IT Service Desk Coordinator.  This individual is the main contact for all of their clients.  It is not only important in this role to develop rapport with their client base while managing their expectations regarding their open tickets, but it's vital to communicate with their team of technicians as well.  By being the point of contact for their clients, in turn the Service Desk Coordinator shields the technicians from any communication confusions that could arise between the technicians and the client.  This position has a variety of tasks which are mostly administrative and dispatch related.
 
Duties & Responsibilities
  • Manage our ticketing system by making sure all new tickets are being addressed and assigned to the appropriate technicians.
  • Management of all open tickets by working with their technicians to make sure tickets are being worked, updated, and closed properly.
  • Create/update new tickets based on service requests via incoming emails, phone calls, verbal requests, and/or voicemails.
  • Create service calls, onsite and remote (when appropriate), for tickets and installs to correspond with the resource schedule.
  • Enter charges in tickets as needed to help out technicians
  • Meet their clients' expectations by keeping them informed as to a time frame for services or if the resource needs to be rescheduled.
  • Keep track of tickets that are waiting parts. Once parts have arrived, update ticket status to deliver and wait for the next visit. Call the client to schedule an appointment.
  • Keep tickets moving through their completion process as much as possible
  • Coordinate resources schedule, as well as daily ticket reviews for all open tickets with each resource.
  • Help answer incoming support calls when needed, being sure to take messages or forward calls accordingly.
  • Provide appropriate communication to clients on the status of their open ticket(s).
  • Monitor some IT Services to make sure processes are working
  • Provide input and details for technician annual reviews with the Director of IT Services.
  • Resident Autotask expert, responsible for training new employees in Autotask.
  • Track weekly metrics for service delivery and recommend tweaks as needed.
Qualifications And Requirements
  • Advanced computer skills and in-depth knowledge of different operating systems, network administration and service desk administration a plus
  • Strong written and verbal communication skills to coordinate with clients, team members and management and explain technical issues
  • Analytical and problem-solving skills to handle any issues
  • Organization and time management skills to keep tickets on track
  • Excellent resource planning and task scheduling skills
  • Software experience: Connectwise, Autotask, ITGlue


Employment Type: Full time

Location: Boise, ID

  • Project Coordinators

    2 weeks ago

    Boise, Idaho, United States ServicePoint IT Full time

    Project Coordinators streamline project operations, ensuring that all tasks are organized and completed efficiently. Their meticulous attention to detail helps prevent delays and ensures that project milestones are met on time.Service Point is a forward-thinking company dedicated to delivering high-quality solutions in a fast-paced environment. We value...

  • Dispatcher and Billing Administrative Specialist

    2 weeks ago

    Boise, Idaho, United States Ascent Medical Transport Full time $60,000 - $120,000 per year

    Dispatcher and Billing Administrative SpecialistJob SummaryThe Dispatcher and Billing Administrative Specialist role coordinates interfacility medical transports by receiving dispatch requests, gathering critical information, prioritizing urgency, arranging appropriate resources, and dispatching the correct unit(s) in a timely, safe, and compliant manner....

  • Appraisal Services Coordinator

    16 hours ago

    Boise, Idaho, United States TOK LLC Full time

    :**Please note that we will follow-up to your application via email. Often those emails are captured in Junk Mail. Please check your email frequently for communication from us regarding your application.**Are you a self-motivated and highly resourceful person who is capable of dominating the markets we serve? Do innovation, information, and teamwork excite...

  • Project Coordinator

    2 weeks ago

    Boise, Idaho, United States ServicePoint IT Full time $65,000 - $85,000 per year

    ServicePoint IT is a trusted leader in providing innovative technology and engineering solutions. With a commitment to delivering excellence, we specialize in managing complex projects that drive impactful results. We are seeking an experiencedProject Coordinatorto work closely with the Project Managers and our Project team in Boise, ID.Position...

  • Front Desk Receptionist

    6 days ago

    Boise, Idaho, United States McMillen, Inc. Full time

    Design a career and build your future... Because it mattersFront Desk Receptionist / Administrative AssistantMcMillen, Inc is seeking a Front Desk Receptionist / Administrative Assistant who will serve as the first point of contact for visitors, clients, and vendors in a fast-paced engineering and construction office. This role requires a proactive,...

  • IT Service Desk I

    2 weeks ago

    Boise, Idaho, United States WaFd Bank Full time $19 - $24

    MinUSD $19.24/Hr.MaxUSD $24.04/Hr.Job SummaryJoin a dynamic and growing team Your primary responsibilities will include providing outstanding service and technology support to approximately two thousand colleagues. Support will include resetting passwords, unlocking accounts, providing first response to tickets, triaging incoming tickets, gathering...

  • People Operations Coordinator

    2 weeks ago

    Boise, Idaho, United States ServicePoint IT Full time

    We are seeking a hands-onPeople Operations Coordinatorto join our Boise-based operations team. This is an on-site, jobsite-based rolesupporting our field teams and project operations across the region. The individual will play a pivotal role in ensuring ServicePoint's workforce remains compliant, supported, and engaged. The ideal candidate will be...

  • Hotel Front Desk Agent

    1 week ago

    Boise, Idaho, United States La Quinta Inns & Suites Full time $15,000 - $25,000 per year

    La Quinta Inn & Suites is currently hiring for a full-time Hotel Front Desk Agent to work the swing shift in the Boise Town Square, ID area. We pay our Hotel Front Desk Agents a competitive wage of $15.50-$16.50/hour.In addition to competitive pay and our supportive company culture, we offer the following benefits:A 401(k)HealthDentalSo, now that you've...

  • IT Service Desk I

    2 weeks ago

    Boise, Idaho, United States WaFd Bank Full time $39,849 - $50,141 per year

    MinUSD $19.24/Hr.MaxUSD $24.04/Hr.Job SummaryJoin a dynamic and growing team Your primary responsibilities will include providing outstanding service and technology support to approximately two thousand colleagues. Support will include resetting passwords, unlocking accounts, providing first response to tickets, triaging incoming tickets, gathering...

  • Field Service Technician

    5 days ago

    Boise, Idaho, United States Unlimited Service Group Full time

    Now Hiring: Field Service TechnicianSign-on bonus available for select roles and candidates, based on hiring manager discretion and business needs. Not all hires will be eligible.General Parts is looking for a skilled Field Service Technician to repair and maintain commercial kitchen equipment in schools, healthcare facilities and restaurants throughout your...