Senior Network Administrator

The South Carolina Department of Public Health (DPH) is dedicated to helping people live
healthy lives in healthy communities. With more than 2,500 employees in 70 offices across
the State, S.C. DPH employs a diverse team who share a passion for making a difference doing
rewarding work that touches people's lives every day.
Primary responsibilities will focus on strengthening and optimizing network infrastructure to
align with evolving business needs and ensure timely issue resolution within a collaborative
team environment. This role will also partner closely with program area staff to provide support,
troubleshoot problems, generate reports, implement enhancements, and monitor systems in
accordance with established IT security policies and standards. Responsibilities may also
include travel to agency facilities to assist with moves, upgrades, and issue resolution.
Candidates should be self-motivated, team-oriented, work under limited supervision, and
respond to priority tasks as needed. Candidates must also be able to form productive
working relationships with individuals from diverse backgrounds and at all organizational
levels.
WHY IS THIS POSITION OPEN (new role, increased work load, new dept., resignation,
promotion)? If backfill Position – What separated the candidate you initially selected from
all the other resumes presented?
This is an existing position to address the increasing workload by supplementing
infrastructure staff in the Network Operations Center (NOC) Section to assist with the
Agency's enterprise network infrastructure to ensure operational support.
WHAT TYPES OF STAFFING CHALLENGES OR HEADACHES HAVE YOU EXPERIENCED IN THE
PAST?

• SUPPLIERS MISLEADING CONTRACTORS ON REMOTE WORK.

• RESUMES THAT DON'T MATCH WORK EXPERIENCE RELATED TO THE POSTING.

• STATED YEARS OF EXPERIENCE RELATED TO A TECHNOLOGY CANNOT BE IDENTIFIED
ON THE RESUME.

• CONTRACTOR TRYING TO CHANGE SCHEDULE ONCE HIRED.

• CONTRACTOR TRYING TO CHANGE TO REMOTE WORK ONCE HIRED.

• CONTRACTOR WITH DUAL EMPLOYMENT AND NOT WORKING SCHEDULED HOURS.

• SUPPLIERS NOT ENSURING VISA IS VALID FOR DURATION OF PROJECT.
SCOPE OF THE PROJECT:
As the Agency continues to see increased growth of Enterprise Applications such as with the
Electronic-Health-Records (EHR) initiative, the Agency's Office of Information Technology
(OIT) is upgrading the Agency's base network and wireless infrastructure to allow critical
systems to better leverage network resources, data, assets, infrastructure, and systems.
Consistent with the best security practices, DPH has upgraded the Agency's enterprise
wireless networking system with focus on integration into an existing Identity-Based
Networking Services (IBNS) solution.
Responsibilities include statewide travel to agency facilities to assist with network equipment
upgrades, facility relocations, issue resolution, and the installation and configuration of
enterprise wireless access points.
The applicants selected will work under the general guidance of the Network Operations
team but will also be required to work closely with other teams and Agency staff at all levels.
Selected candidates will follow the Agency's Change Management process, and track and
document the work and other tasks regularly communicating status updates to management
and project manager.
Candidates must be self-motivated, team-oriented, work under limited supervision, and
respond to priority tasks as needed.
POSITION: NETWORK ADMINISTRATOR –
ADVANCED
OPEN TO VISA TRANSFER? □ YES X NO
START DATE:
10/31/2025 OR LATER
(WHICHEVER IS
SOONER)
DURATION:
12 MONTHS
POSSIBILITY OF
EXTENSION?
YES
PUBLIC SECTOR/GOV'T
EXPERIENCE REQUIRED?
NO
REMOTE WORK
POSSIBILITY? NO
PRE-EMPLOYMENT CHECKS (drug, credit, criminal, motor vehicle)?
Credit: 7-year history; Criminal background check; E-Verify; Confidentiality Agreement;
Business Associate Agreement; Drug Free Workplace Affidavit; Driving Record: 7-Year
history
DAILY DUTIES / RESPONSIBILITIES:
The network administrators for these openings under the general guidance of the assigned
Network Security Team Lead will coordinate daily/weekly assignments for the installation,
deployment, diagnostics, and troubleshooting of the Agency's critical enterprise wireless and
network infrastructure. The network administrators will work with Network, Security, and
other IT professional groups and non-IT staff to assist with problem resolution, mitigation of
issues, and to provide technical solutions. The network administrators will ensure
assignments are completed accurately and on-time, and regularly provide: progress, tasks,
and deliverables status updates to the assigned manager.
Specific duties and responsibilities will include but not limited to the following:

• Monitor and identify issues with Agency wireless networks and remediate

• Support wireless and network connectivity on Windows-based systems

• Support wireless and network connectivity on Mac-based systems

• Support wireless connectivity on various Tablets and Phones (i.e., Apple devices)

• Manage the wireless network/device lifecycle at all stages

• Assist with supporting the State Health Laboratory network connectivity on
instruments and supporting systems

• Assist with ISE registration of devices on the network

• Conduct onsite wireless assessments. Create and maintain wireless heatmaps
projecting network coverage of access points using Ekahau unit and iPad.

• Perform enterprise wireless network deployments, installations, and upgrades
o Requires comfort working on a ladder; ability to lift 40 lbs.

• Perform firmware/software/security/feature upgrades and other maintenance tasks

• Monitor Agency trouble ticket system and complete network assigned tickets

• Will serve as the Agency's first and second tier of support fielding wireless and
network connectivity technical support requests troubleshooting/resolving most
common/routine problems.

• Assists Agency staff/contractors in resolving wireless and other network related
problems

• Coordinate and assist with testing and validation

• Adhere to State and Agency security and IT policies and standards

• Work closely with key stakeholder groups, including Network, Security, and Server
Hosting to ensure the appropriate level of engagement and focus is maintained

• Assists various IT groups with other "non wireless" tasks as assigned such as with
system/network installations and upgrades (i.e. racking equipment)

• Create, maintain, and review/improve upon notes and wireless documentation

• Ability to plan, organize, review, and implement associated project milestones to
completion.

• Provides updates to Project Team
Each selected candidate will be utilized for 40 hours per week for the duration of this
project. Job duties will require frequent site visits to remote office locations throughout the
entire state of South Carolina, and the selected applicants must be flexible to the potential of
travel days being extended beyond normal business hours.
Applicants must demonstrate good oral and written communication skills and be able to
provide effective phone, desk-side, and support via email. Applicants must be able effectively
communicate technical and project details with IT and non-IT staff and at all levels.
Module support of the project.

• DPH will require that the selected applicants sign the DPH confidentially agreement
and/or Business Associate (BA) agreement if applicable. All web services must be
secure.

• Any changes to hours per day/week worked must be approved by DPH.

• Contractors must be available or onsite to DPH during each day/week at the Agency's
discretion, excluding state holidays, throughout the term of the contract with any at-
home/remote-work (i.e., outside the Agency) requiring prior approval.

• DPH may require that the selected applicants successfully complete online HIPAA
training.

• There will be a weekly review between each contractor and DPH to ensure the
expectations of this agreement are met.

• Contractors must form productive working relationships with individuals from
diverse backgrounds and at all organizational levels.

• DPH will not accept any offers including an "up-lift" charge. The rate paid per
contractor must not exceed the maximum rate established for this position described
in the State contract terms.

• Contractors are required to follow Agency IT Standards, policies, and procedures
including documentation.

• All notes, documents, and work-product resulting from this SOW become the sole
property of the South Carolina Department of Health and Environmental Control and
Contractors agree not to publish, share, or publicize without the prior written
permission of DPH.
Payment Schedule:
All timesheets shall be entered and approved in a timely manner per State contract terms.
The State will cover round-trip travel expenses associated with milage to and from sites with
400 Otarre Parkway, Cayce, SC 29033 being the departure location if a state vehicle is not
available and approved by the NOC Supervisor. Extra costs will NOT be covered (i.e., benefits,
insurance, food, room and board, etc.) for contractors under this contract.
Not an Offer of Employment:
The selection of applicants is solely for contracted work and/or services and does not
constitute any offer of employment with the Agency.
DPH Support:
DPH will provide:

• All required network accounts, access rights and tools to complete tasks.

• Any DPH required training such as Agency online HIPAA.

• Staff to assist with any application or procedure questions.

• State vehicle if available and scheduling of vehicles for job duties

• Workstation (i.e., Laptop) and required software.
REQUIRED SKILLS (RANK IN ORDER OF
IMPORTANCE):
1. Understanding of computer and
network operating system
fundamentals (e.g., operating systems,
applications, storage, networking)
2. 3-5 years Local Area Network (LAN),
WLAN, WAN
3. 3-5 Year - Network administration –
CISCO and PALO ALTO FIREWALL
PREFERRED SKILLS (RANK IN ORDER OF
IMPORTANCE):
1. Network Certification
2. Ability to climb and work on a
ladder to reach ceiling to install
wireless access points.
3. Solarwinds Orion
4. EKAHOU SIDEKICK
4. Ability to lift and move PCs,
monitors, and other equipment.
5. Valid driver's License
6. Interpersonal skills
7. Verbal communication skills, written
communication skills
8. 3-5 YEARS CISIO IDENTIFY SERVICES
ENGINE (ISE)
9. 3-5 years of Ticketing System
REQUIRED EDUCATION: Associates Degree
in a relevant field of work or high school
diploma with equivalent work experience.
REQUIRED CERTIFICATIONS: NONE*
*Preference may be given to certified
applicants based also on overall experience,
education, and work history.
INTERVIEW PROCESS (who will conduct i/v,
phone or in-person, how many rounds of
i/v's)?
One initial round of Teams video interviews
will be scheduled for the top 3 candidates after
the close of the posting date. If no candidate is
selected a second round of interviews will be
conducted.
SCHEDULE INTERVIEW: How soon can you
schedule an interview (date / times)?
After the closing date the top candidates will
be notified of Teams interview times.

RequirementsAdditional details:

Key duties and Responsibilities

• Monitor and identify issues with Agency wireless networks and remediate

• Support wireless and network connectivity on Windows-based systems

• Support wireless and network connectivity on Mac-based systems

• Support wireless connectivity on various Tablets and Phones (i.e., Apple devices)

• Manage the wireless network/device lifecycle at all stages

• Assist with supporting the State Health Laboratory network connectivity on instruments and supporting systems

• Assist with ISE registration of devices on the network

• Conduct onsite wireless assessments.  Create and maintain wireless heatmaps projecting network coverage of access points using Ekahau unit and iPad.

• Perform enterprise wireless network deployments, installations, and upgrades

• Requires comfort working on a ladder; ability to lift 40 lbs.

• Perform firmware/software/security/feature upgrades and other maintenance tasks

• Monitor Agency trouble ticket system and complete network assigned tickets

• Will serve as the Agency's first and second tier of support fielding wireless and network connectivity technical support requests troubleshooting/resolving most common/routine problems.

• Assists Agency staff/contractors in resolving wireless and other network related problems

• Ability to climb and work on a ladder

Required Skills

• 3-5 years Local Area Network (LAN), WLAN, WAN

• 3-5 Year - Network administration – CISCO and/or  PALO ALTO FIREWALL

• Valid driver's License

• 3-5 YEARS CISIO IDENTIFY SERVICES ENGINE (ISE)

• 3-5 years of Ticketing System

• Ability to climb and work on a ladder

Preferred Skills

• Network Certification - Network Plus or CCNA

• Ekahau Program

• Solar Winds Orion

Education Requirement

• Bachelor's Degree or 5 years of equivalent experience.

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