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Guest Experience Manager

2 weeks ago

Miami, Florida, United States SUPERBLUE Full time $60,000 - $90,000 per year

About Superblue

Partnering with critically-acclaimed artists, Superblue is the leading experiential art company presenting multisensory exhibitions to a global audience. We are innovators at the intersection of art and the human experience.

GUEST EXPERIENCE MANAGER

The
Guest Experience Manager
will act as a true ambassador of the Superblue brand, overseeing the daily operations and staff management of the Guest Experience team with a specific emphasis on guest experience and satisfaction. Reporting to the Assistant General Manager, their priority will be to ensure that the staff is creating a highly positive guest experience and providing an exceptional standard of customer at all times.

Main Responsibilities:

  • Lead and support the day to day operations of the guest experience team including scheduling of staff
  • Supervise personnel which typically includes recommendations for hiring, firing, performance evaluation, training, work allocation, and problem resolution.
  • Resolve general complaints and issues from guests on site, escalate efficiently when required
  • Assist the AGM and GM with the planning and preparation for exhibitions and other EAC events, providing logistics, administration and any other ad-hoc support required
  • Act as a custodian and safeguard of EAC installations, premises, equipment and materials, ensuring visitor guidelines are adhered to and the value and condition of the aforementioned is not compromised.
  • Report any issues related to the exhibitions or on the premises which may compromise visitor / employee safety.
  • Monitor general housekeeping and cleanliness throughout the venue; ensure facilities remain in good repair, and that employee and customer safety standards are maintained.

The ideal candidate will:

  • Have 3+ years' experience in customer service, preferably in the arts
  • 1+ years' supervisory experience
  • Good communication skills
  • Experience managing ticketing software or POS systems
  • Have either a high school degree or equivalent
  • Proficiency in Microsoft Office
  • Have dependable transportation for all shifts.
  • Fluent in Spanish, or one foreign language a plus.
  • Must have open availability, including weekends.

We offer:

  • Paid time off
  • Paid incentives for performance
  • Career growth
  • Comp tickets
  • A great team of coworkers

Superblue is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex or gender, marital status, veteran status, sexual orientation, genetic information, or arrest record. Our leadership team is dedicated to this policy with respect to recruitment, hiring, promotion, transfer, training, compensation & benefits, and all general treatment during employment.