Help Desk

Job Details Job Location: BATAVIA, IL 60510 Position Type: Full Time Salary Range: $45, $55,000.00 Salary/year Job Shift: Office Hours

Role Overview 

We are seeking a Help Desk & System Administrator to support, maintain, and enhance our software, hardware, and network systems. This role requires strong problem-solving skills, attention to detail, and the ability to respond quickly to technical issues. The ideal candidate is resourceful, patient, and comfortable working with a variety of users and cross-functional teams.

The primary goal of this role is to ensure our technology infrastructure operates reliably, securely, and efficiently to support daily business operations.

Responsibilities 

• Provide front-line technical support to end users for hardware, software, and network issues, including computers, printers, phones, wireless devices, operating systems, applications, and Microsoft 365.

• Set up, configure, image, and maintain desktop computers, servers, phones, network devices, and user workstations.

• Monitor, acknowledge, document, and resolve IT support requests; determine urgency and escalate issues to the IT Director or external consultants as needed.

• Install, configure, and maintain hardware, software, servers, and network systems to ensure reliability, performance, and security.

• Manage user accounts, access controls, and security permissions, including Active Directory and Group Policy administration.

• Perform and monitor system backups, support disaster recovery planning and execution.

• Monitor system performance and troubleshoot issues; perform routine maintenance such as updates, patches, upgrades, antivirus management, and server reboots.

• Maintain the security and efficiency of IT infrastructure, including firewalls, antivirus protection, and other security tools.

• Support and administer IP telephony and related IT tools and systems.

• Create and maintain IT documentation, procedures, knowledge base articles, manuals, and internal policies to support consistent operations and user self-service.

• Review, recommend, and implement hardware and software upgrades as needed.

• Train staff on new technologies, systems, and tools.

• Perform other related duties as assigned to support business operations.

Qualifications

Education & Experience

• Bachelor's degree or technical school certification required.

• 1-2 years of professional experience in IT support, help desk, or systems administration preferred.

• Prior experience supporting multiple platforms.

• Experience with desktop and server hardware

• Proficiency with Windows operating systems (Windows 7 & 10; Server 2012 and above)

• Experience with Microsoft Office 365

Skills & Competencies

• Knowledge of Microsoft server operating systems and VMware virtualization

• Proven experience as a System Administrator, Network Administrator, or similar role

• Experience with databases, LAN networks, and patch management

• Strong problem-solving and analytical skills with a cost-effective mindset

• Excellent written and verbal communication skills, including the ability to explain technical concepts to non-technical users.

• Service-oriented, responsive, and able to work with appropriate urgency.

• Ability to document system administration activities.

• Strong organizational skills with the ability to prioritize tasks and meet deadlines.

• Ability to work independently, track progress, and report status to management.

• Team-oriented with a willingness to collaborate and share success.

Work Environment 

This position is based 100% onsite at our headquarters in Batavia, Illinois. The role operates in both office and warehouse-adjacent environments. The primary workspace is a shared office with regular activity including conversations, team interactions, and ambient noise from warehouse operations, shared equipment, and nearby facilities. Occasional extended hours, weekend work, or on-call availability may be required based on business needs or emergency support situations.

Physical Requirements

This role requires the ability to sit for extended periods while performing tasks such as phone calls, meetings, and computer work. It also involves frequent use of communication tools, including email, messaging platforms, and video conferencing. The individual must be able to access and navigate all areas of the facility, including office and warehouse spaces, to support day-to-day responsibilities. To effectively support hardware and systems setup, maintenance, and troubleshooting, this role requires the following physical capabilities:

• Ability to stand, bend, kneel, crouch, crawl, and squat on a regular basis to access equipment, cables, and workstation areas.

• Occasional lifting and carrying of equipment or materials weighing up to 30 pounds.

• Ability to navigate between various work environments, including office areas, IT closets, and warehouse spaces, as needed.

• Manual dexterity to operate tools, manage small components, and perform technical tasks in confined or awkward spaces, such as beneath desks or behind equipment.

How We Work: The Flinn Formula

Success at Flinn isn't just about what you achieve, but how you achieve it. Our cultural framework, the Flinn Formula, defines the behaviors that fuel our transformation:

• Solution-Oriented: You don't just flag problems — you propose paths forward.

• Curious: You ask "why" and "what if," pushing for smarter ways to work.

• Customer-Obsessed: You keep educators and students at the heart of every decision.

• Collaborative: You bring people together, even when perspectives differ.

• Resilient: You stay steady and push through challenges with urgency and grit.

• Invested: You own outcomes, follow through, and hold others to the same standard.

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