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Client Care Coordinator

2 weeks ago

Farmington, Michigan, United States CareOne Senior Care Full time

Client Care Coordinator/Client Scheduler- Home Care

Are you a compassionate and organized individual with a passion for enhancing the lives of others? We are seeking a dedicated Client Care Coordinator/Client Scheduler to join our dynamic team. In this crucial role, you will be the key person ensuring our elderly clients receive the highest quality home care by coordinating schedules and services to meet their unique needs. If you excel in a fast-paced environment, have exceptional communication skills, and are committed to making a positive impact in the lives of seniors, we invite you to apply and become an integral part of our mission to provide outstanding care

CareOne Senior Care prides itself on providing individualized quality client-centered care. Our Mission thrives on love. That's not a word that gets used in business, it's not even a word that business is comfortable with, but then we are not like other businesses

The ideal candidate will be:

  • Professional and detail-oriented
  • High-energy with a positive attitude
  • Ready to contribute to our dynamic team
  • Experienced in the senior care industry, with scheduling experience required
  • Compassionate about people, not just a job.
  • CNA, HHA or Caregiver experience preferred

Responsibilities include (but are not limited to):

  • Client Management: Responsible for receiving and processing incoming service inquiry calls, converting calls into in-home assessment visits, and performing client assessments. Develop individualized client care plans, ensure client satisfaction, and implement care plans. Establish initial client records and complete all client onboarding requirements.
  • Client Interaction: Introduce caregivers to clients, provide support, feedback, and training to caregivers. Conduct reassessment of clients and quality assurance visits.
  • Scheduling & Staffing: Schedule shifts and manage shift changes based on company standards and benchmarks. Verify hours worked, clock-ins, and clock-outs through our advanced telephony scheduling system. Assist with recruiting, screening, and staff hiring.
  • Office Duties: Cross-train with office duties including scheduling and basic office duties. Data entry and file system maintenance.
  • Customer Service: Answer telephone calls, problem-solve, and provide information to caregivers, clients, and industry professionals. Ensure internal and external customer service and client satisfaction.
  • On-Call Duty: Accept limited on-call duty a minimum of Two (2) weekends per month and 1-2 evenings per week.
  • Client Care: Willing to train caregiver staff and go to the field to provide Client Care as needed.

The ideal candidate will possess the following:

  • One year of related home care and/or home health, office administration, or specific scheduling background
  • One year of scheduling experience required
  • CNA certified with 2 years minimum experience preferred.
  • High School Diploma required; Associate's degree or higher preferred
  • Outgoing, compassionate, and positive personality
  • Ability to multitask, stay calm under pressure, work quickly and efficiently
  • Exceptional attention to detail, organization, and ability to prioritize
  • Strong time management, written, and verbal skills
  • Problem-solving, problem prevention, and issue resolution skills
  • Leadership and sound decision-making abilities
  • Computer literacy and proficiency with Microsoft Office/Outlook
  • Excellent phone and customer service skills
  • Commitment to our vision, mission, goals, and team-oriented approach
  • Experienced CNA's, Care Managers and retired nurses encouraged to apply

Join us at CareOne Senior Care, where love and compassion are at the heart of everything we do. Apply today to be part of a team that makes a difference every day

CareOne Senior Care is an Award Winning home care agency serving Oakland, Livingston, Macomb, Washtenaw and Wayne Counties in Southeast Michigan

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