Retail Store Manager

Summary

NightRider Jewelry is seeking a dynamic and driven Store Manager to oversee our Kierland Commons (Scottsdale) location's daily operations and overall success. This role is responsible for leading and developing a team of sales associates while holding them to high standards and the NightRider core values and culture. Additionally, the Store Manager will ensure smooth store operations, maintain product and personnel security, and drive individual and team sales performance. The ideal candidate will be an excellent trainer, a strong leader, and an engaging salesperson who fosters a professional, customer-focused environment. In addition to achieving personal sales goals, the Store Manager will be the key liaison between corporate leadership and the store, ensuring effective communication and execution of company initiatives.

This is a full-time, salaried position (the base salary is $67,500 with uncapped commission potential) within the Kierland Commons Mall. For the store to operate efficiently, candidates must be available to work opening, closing shifts, weekends, and holidays.

Qualifications

• 2+ years of retail sales experience with high-value merchandise with a proven track record of successful growth.
• 1+ years of team leadership while simultaneously driving personal sales success.
• A college degree is not required but is a plus.
• Energetic and motivated with strong leadership skills.
• Excellent trainer and mentor with a passion for team development and capable of using previously established SOPs to develop associate success.
• Experience holding sales associates accountable for performance.
• Strong ability to balance operational duties with personal sales goals.
• Punctual, reliable, and honest.
• Experience setting and achieving goals for self and team.
• Experience with Point of Sale in a retail environment, knowledge of Diaspark ERP system is a plus.
• Established competency with email and virtual meetings.
• Time Management, communication, and follow-through skills.
• Proficiency in conflict management and problem-solving.

Key Skills

• Delegate responsibilities while maintaining organizational control of the store's operations and customer service.
• Strong analytical skills to identify trends and sales patterns.
• Schedule creation.
• Maintain a clean, organized, and professional retail environment.
• Develop and maintain relationships with customers to ensure the NightRider experience.
• Handle and resolve customer complaints regarding a product or service.
• Handle the hiring and discipline of sales associates.
• Be committed to upholding and promoting NightRider Jewelry's core values.
• Delegate appropriate functions and develop an Assistant Manager to become a leader for NightRider.

Execution (KPIs)

• Train and develop retail associates to maximize performance and sales.
• Create and manage associate schedules to ensure appropriate coverage.
• Oversee and manage office supplies and store resources efficiently.
• Maintain clear and effective communication with corporate leadership.
• Achieve and exceed personal sales goals while supporting team sales efforts.
• Ensure the security and overall safety of the store, staff, and inventory.
• Continuously seek opportunities for improvement in store operations and sales strategies.
• Analyze and compare foot traffic reporting to understand sales trends and schedule appropriately.
• Personal sales numbers.
• Plan and conduct team meetings using provided agendas and meeting rhythm.
• Conduct weekly One-on-One meetings with all associates.
• Immediately address core value concerns with team members and resolve issues professionally and promptly.
• Communicate constantly with managers, staff, and NightRider's Corporate Office to ensure the company's proper operation.
• Professionally attend mall meetings and build a rapport with mall leadership.
• Be accountable for an accurate monthly 2-person inventory. The task may be delegated to the Assistant Manager, but the Store Manager remains accountable.
• Act as the marketing liaison between NightRider's corporate marketing team and mall marketing efforts.

OUR FORMULA:

We believe the principles that lead to success are the same in life and business. Our strategy for business is simple: We find people who agree with us and our cause and then ask them to join us. For us to succeed, every member we add to our team must be 100% committed to our culture. Our core values, purpose, and niche are the recipe for our culture.

CORE VALUES:

Sacrifice for the Team - Be Coachable - Take Ownership - Be Honest - Cut No Corners

OUR PURPOSE: Uncompromising Artistry that Fuels and Inspires Freedom

OUR NICHE: Jewelry. Defiant Luxury. American made.

Check out more of our story at

Due to the nature of our business, anyone we consider will be required to take a drug test and a background check before being hired.

This role does have an uncapped commission structure in addition to the base pay, which is based on individual sales and store performance. Details will be discussed during the virtual interview.

Job Type: Full-time

Pay: $67, $80,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Please describe your recent experience and how it would translate to this role.
• What is your interest in working with NightRider Jewelry?

Work Location: In person