Warranty Service Coordinator

Job Classification

Job Type: Full-Time

Location: Houston, TX Office

FLSA Status: Non-Exempt

Reports To: Warranty Manager

Job Summary

The Warranty Service Coordinator is responsible for providing administrative and operational support to ensure efficient, effective, and customer-focused field service operations. This role includes scheduling and organizing field service schedules, maintaining technician records and performance metrics, coordinating service requests, and supporting field teams to uphold Tadano's service standards.

Key Responsibilities

•    Ensures strict compliance with all Safety policies, including the "Stop Work" policy.

•    Supports development activities by coordinating training schedules and assist in maintaining skill records.

•    Assists in maintaining performance metrics, periodic reviews, and skills matrices; ensures performance data is accurately recorded and updated throughout the year.

•    Assists in the preparation of monthly technician efficiency and utilization reports.

•    Coordinates with Tech Support, Factory Support, Sales, and Engineering teams to ensure customer issues are resolved promptly and thoroughly.

•    Assists in implementing process improvements to increase efficiency and customer satisfaction; maintains documentation for continuous improvement initiatives.

•    Supports customer relations efforts by follow-up communications and documenting feedback or concerns.

•    Manages daily service requests and technician schedules to ensure timely and efficient response to customer needs.

•    Processes and tracks invoices accurately, ensuring proper documentation and adherence to accounting practices.

•    Monitors part orders and coordinates shipping as required for field operations.

•    Participates in scheduled meetings and prepares related reports or documentation as needed.

•    Reviews and processes team member expenses and ensures they are correctly assigned to the appropriate jobs.

•    Maintains and updates timecards, attendance records, and time-off requests in a timely manner.

•    Occasionally, they assist customers and technicians with technical documentation or coordination for field repairs and diagnostics.

Note: This job description outlines the essential functions of the position but is not all-inclusive. Additional administrative tasks reasonably related to the position may be assigned.

Qualifications

•    Associate's degree in Business Administration, Operations Management, or related field desired; Bachelor's degree preferred. Work experience in lieu of degree will also be considered.

•    Minimum of 2 years of administrative, service coordination, or operations support experience—preferably in a technical, manufacturing, or equipment service environment.

•    Strong organizational and multitasking abilities with proven attention to detail and accuracy.

•    Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint); experience with ERP or CRM systems preferred.

•    Demonstrated ability to manage multiple priorities in a fast-paced setting.

•    Excellent written and verbal communication skills with the ability to interact professionally with customers and internal teams.

•    Knowledge of basic accounting practices related to invoicing and expense processing is a plus.

•    Prior experience in field service coordination, dispatching, or warranty administration preferred.

Core Competencies

•    Customer Focus: Provides responsive, professional service and effective follow-up.

•    Organization: Manages multiple priorities with accuracy and attention to detail.

•    Collaboration: Works effectively across departments to achieve shared goals.

•    Communication: Clearly conveys information and expectations, both written and verbal.

•    Accountability: Demonstrates integrity, reliability, and commitment to continuous improvement.

Pay Range

Estimated Salary Range: $55,000 - $65,000 annually (DOE)

Americans with Disabilities Act (ADA) Requirements

This job operates in a professional office environment. While performing the duties of this job, the employee is regularly required to sit for extended periods, use hands to operate a computer, keyboard, and phone. Occasionally required to stand, walk, bend, reach, or lift up to 20 pounds. Visual acuity sufficient for preparing and analyzing data, viewing computer screens, and reading reports. Ability to communicate effectively in person, by phone, and electronically. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Affirmative Action/Equal Employment Opportunity (AAP/EEO) Statement

Tadano provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.