Front Office Manager

1 day ago

Columbus, Ohio, United States Autumn Behavioral Health Center Full time

Job Summary

We are seeking an experienced and dynamic Front Office Manager to oversee the daily operations of our mental health establishment. The ideal candidate will ensure exceptional client experiences through effective management of front desk activities and administrative functions. This role requires strong leadership skills, a passion for people, and the ability to coordinate the new client process. The Front Office Manager will play a pivotal role in maintaining high standards of customer service and operational efficiency within our facility.

Responsibilities

· Coordinate and manage all aspects of patient scheduling, including appointment reminders and follow-up communications.

· Manage patient appointment reminders through Phone and Texting systems, ensuring timely and effective communication to reduce no-show rates and improve patient attendance.

· Uses physician protocols, insurance participation information, and patient preference to determine most appropriate approach to schedule patients.

· Calls patients to reschedule appointments as assigned.

· Handle general scheduling duties, including managing provider calendars, rescheduling appointments, and coordinating patient preferences with provider availability.

· Accurately documents all scheduling attempts and reports results to supervisor.

· Communicates professionally with provider. Provides appropriate notices for same/next day add-ons and cancellations.

· Collects information and accurately performs data entry in EMR to create or maintain patient demographic information, referral source, transition of care, referring provider and other information as required.

· Collect accurate patient insurance information and verify patient eligibility ensuring accuracy and compliance with billing regulations and insurance requirements.

· Work with billing staff to address billing inquiries related to medical services and help resolve any billing discrepancies with patients and optimize revenue collection for the practice.

· Collect Patient balances and co-pay amounts in the clinic and accurately document all the collections to report to management.

· Ensure that the office environment is clean, organized, and conducive to patient care, coordinating with janitorial staff or external vendors as necessary.

· Provide exceptional customer service, addressing patient inquiries and concerns in a professional and compassionate manner to enhance patient satisfaction.

· Maintain lab supplies inventory, ordering supplies as needed and ensuring proper storage and utilization to support patient care and clinical operations.

Skills

  • Proven experience with a focus on front desk operations.
  • Strong customer service skills with a friendly and professional demeanor.
  • Excellent phone etiquette and proficiency in handling multi-line phone systems.
  • Knowledge of EMR systems.
  • Leadership skills with the ability to motivate and manage a team effectively.
  • Ability to handle guest complaints diplomatically while maintaining high service standards.
  • Strong organizational skills with attention to detail in administrative tasks.

Job Type: Full-time

Pay: $ $22.00 per hour

Benefits:

  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Work Location: In person

  • Front Office Assistant

    1 week ago

    Columbus, Ohio, United States HighFive Dental Holdco LLC Full time

    Oral and Facial Surgery of East Alabama and West Georgia- Columbus is looking for a friendly, detail-oriented Front Office Assistant to join our patient-focused team. Our goal is to provide an exceptional experience for every patient, from their first phone call to their post-treatment follow-up.The ideal candidate will bring experience from a dental or oral...

  • Front Office Team Lead

    4 days ago

    Columbus, Ohio, United States Southeastern Cardiology Associates Full time

    Southeastern Cardiology Associates, Southeastern Gastroenterology Associates, and SBD Medical Solutions strive to deliver the best care possible through a team approach. From check-in to check-out, each employee participates in delivering the highest quality of care and attention in the Southeast. Our commitment to our patients is that we will treat them...

  • Front Office Coordinator

    2 weeks ago

    Columbus, Ohio, United States Medi-Weightloss Full time $30,000 - $50,000 per year

    Position: Front Office CoordinatorCompany: Medi-Weightloss of Franklin,TNPassionate About Healthy Living, Quality of Life, and Work-Life Balance? We Want YouAbout the RoleAre you passionate about health, organization, and helping others achieve their goals?Join Medi-Weightloss Franklin, a physician-supervised wellness clinic dedicated to transforming lives...

  • Medical Front Office

    6 days ago

    Columbus, Ohio, United States NovaCare Rehabilitation Full time

    OverviewPosition: Patient Service SpecialistLocation: Franklin, PAType of Employment: Full-timeSchedule: Monday - Friday (3 evening untill 6pm per week)Compensation: Starting at $15.25/ hr (pending experience)When patients enter our outpatient physical therapy center in Franklin, we want them to have an exceptional experience – starting at the front...

  • Front of House Manager

    2 days ago

    Columbus, Ohio, United States One Hospitality Full time

    Job DescriptionJob Title: Front of House ManagerLocation: Columbus, OHCompany: One HospitalityEmployment Type: Full-TimeAbout Us:At One Hospitality, we believe that great food, excellent service, and unforgettable experiences go hand in hand. We're a dynamic and fast-paced hospitality group known for our elevated menus, vibrant atmosphere, and passionate...

  • Front of House Manager

    4 days ago

    Columbus, Ohio, United States Carfagna's Kitchen Full time

    Job SummaryAs a Front of House Manager, you will be the vibrant heartbeat of our establishment, ensuring that every guest experiences exceptional service and a welcoming atmosphere. You will lead our front-of-house team with enthusiasm, overseeing daily operations while fostering a culture of hospitality and teamwork. Your passion for customer service and...

  • Front Desk Receptionist

    2 weeks ago

    Columbus, Ohio, United States Gsg Law Limited Full time

    We're looking for a friendly and organised Front Desk Receptionist to join our team and be the first point of contact for our clients and visitors.The Front Desk Receptionist will be responsible for managing the front desk operations, greeting visitors, handling phone calls, and ensuring a positive experience for everyone who enters our facility. This role...

  • Front Desk Receptionist

    2 weeks ago

    Columbus, Ohio, United States Crowne Plaza Columbus North - Worthington Full time

    Job OverviewWe are seeking a dedicated and professional Front Desk Receptionist to join our team. The ideal candidate will be the first point of contact for our clients and visitors, providing exceptional customer support while managing various administrative tasks. This role requires strong organizational skills, attention to detail, and the ability to...

  • Front Desk Receptionist

    2 weeks ago

    Columbus, Ohio, United States Senior Star Full time $25,000 - $40,000 per year

    Front Desk CoordinatorJoin Our Team at Harrison on 5th as a Front Desk CoordinatorSchedule: 8:00 am - 4:00 pm, M-F plus additional hours as neededThe Front Desk Coordinator plays a pivotal role in the daily operations of our front desk, ensuring exceptional service to residents, prospects, and guests. This position involves managing front desk personnel,...

  • Front Desk Agent

    3 days ago

    Columbus, Ohio, United States HOSPITALITY SPECIALISTS INC Full time

    Job Details Job Location: Homewood by Hilton - Columbus - Columbus, OH 43219 Salary Range: $15.00Department: Front OfficeSupervisor Title: Front Office Manager; Assistant General Manager; General Manager Job Summary: To ensure a high level of guest satisfaction by attending to the needs of the guests in an efficient and courteous way during check-in,...