Senior Operations Associate, Wire Authentication Services

Senior Operations Associate, Wire Authentication Services - Essential Onsite

As a Senior Operations Associate in Enterprise Payment Operations you will oversee and lead a team that executes activities in a fast-paced, multi-function, multi-team operation tasked with delivering an exceptional end-to-end payments experience for our customers. Wire Authentication Services (WAS) is responsible for wire initiation and approval on behalf of our customers and internal lines of business.

Summary of Responsibilities

• Responsible for leadership activities amongst their site for 6-8 associates

• Actively develop, manage and coach direct reports on a daily basis 

• Works with horizontal partner groups to drive process change and problem solve complex issues

• Analyzes and evaluates operational procedures, recommends and implements modifications to improve quality and efficiency 

• Ability to work in a rapidly changing environment where priorities may shift immediately 

• Identifies and proposes process enhancements within the team or department. May serve as a representative for a specific product/process on cross-functional and multi-location projects

• Acts to ensure all service levels are met/exceeded 

• Manages department's audit remediation efforts including establishing controls and securing approvals 

• Assists operations in executing department's business continuity tasks during Disaster Recovery 

• Performs periodic self-audits to ensure compliance with internal and external procedures/regulatory requirements 

Leadership Expectations

• Connect personally, listen, and care in the moments that matter

• Foster an environment of trust, collaboration, and belonging 

• Lead with heart, humility, and authenticity

• Hold a high bar for talent and performance

• Lead through change with candor and optimism

• Appreciate, reward, and elevate great performance

Location: This role is an essential position and requires on site attendance. Associates are expected to be onsite Tuesdays, Wednesdays and Thursdays. Associates work at home Mondays and Fridays.

Schedule

• Monday - Friday 9:00am - 5:30pm EST

Basic Qualifications 

• High School diploma, GED, or equivalent experience

• At least 1 year of coaching, mentoring or people leadership experience

• At least 3 years of experience working in the banking or the financial industry

• At least 2 years of experience using Microsoft Office or Google Suite

Preferred Qualifications

• At least 2 years of people management experience 

• At least 2 years of process management experience

• At least 2 years of wire operations experience

• At least 2 years of banking operations experience

• At least 2 years of operational risk management experience

• PMP, Lean, Agile or Six Sigma certification

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Richmond, VA: $80,800 - $92,200 for Sr. Ops Associate

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections ; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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