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Senior Risk Associate

5 hours ago

Richmond, Virginia, United States Capital One Full time

Senior Risk Associate (Work from Home)

Capital One, a Fortune 500 company and one of the nation's top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our mission is to create one of the nation's great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company – and a great place to work.

As a Senior Associate Quality Assurance Specialist at Capital One, you will be part of a smart, talented team responsible for partnering with Lines of Business across the Capital One footprint to ensure compliance with the Travel Rule. The qualified candidate will be responsible for sampling wire transactions across multiple initiation channels and reviewing for completeness in alignment with Travel Rule requirements. They will work with each business to explore any variance identified and will share outcomes of transaction sampling by providing effective/measurable feedback to each business. Additionally, they will perform daily reviews of wire consistency reports to ensure if mismatches impact the Travel Rule.

Responsibilities:

  • Perform sample based reviews and other quality assurance testing measurements that provide information critical to assessing process execution.
  • Perform daily reviews on a high volume of mismatches flagged on Wire Consistency Reports.
  • Stewardship over process review and research activities.
  • Own resolution on questions and requests from management and key stakeholders.
  • Demonstrates proficient level skills in Excel/Google Sheets; specifically at manipulating large data sets and synthesizing into Slides/Powerpoint presentations
  • Support and own the resolution of process improvements and/or operating procedures.
  • Ensure remediation efforts against QA discovery and output
  • Drive appropriate procedure / policy change as applicable
  • Present and distribute regular updates and reports to Sr. Leadership as needed
  • Additional projects as assigned

The candidate should have:

  • Strong Data Management competencies
  • Ability to consistently identify anomalies across a large number of reviews
  • High intellectual curiosity to learn new functions
  • Strong communication skills
  • Strong problem solving and influenced skills .

Basic Qualifications:

  • High School Diploma, GED or equivalent certification
  • At least 2 years of experience in Risk Management or Quality Assurance
  • At least 2 years of Risk, Audit, or Compliance experience

Preferred Qualifications:

  • Bachelor's Degree or military experience
  • 1+ years of experience working with wire processing
  • 1+ years of experience with Travel Rule regulation
  • 1+ years of experience with Microsoft Office or GSuite
  • ACAMS Certification
  • BPM, Lean, Agile or Six Sigma certification

Work from Home Technology Requirements

  • Secure home office environment that is free from background noise and distractions

  • Reliable private internet connection that is not supplied via cellular data or hotspot is required

  • A private network that is password protected where you have ownership or line of site sight to every device on the network

  • Internet service must be provided by Cable or Fiber Internet Service Providers (ISP)
  • Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions
  • ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred
  • To validate ISP speeds from a Chrome browser, go to , type Speed Test and run from the Google landing page
  • Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met

Capital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology is delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience.

Work from Home Location Requirements

This role is 100% work from home. We are unable to consider applicants who do not meet the required Capital One Work at Home compatible internet access or who live in the states of California, Hawaii, or US territories. Work from home U.S. based associates are not permitted to work internationally, outside of the continental United States (i.e. Hawaii or U.S. Territories), or California.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Remote (Regardless of Location): $87,700 - $100,100 for Sr. Risk Associate

Richmond, VA: $87,700 - $100,100 for Sr. Risk Associate

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections ; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at or via email at All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).