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Account Manager

14 hours ago

Trenton, New Jersey, United States Berkley Full time

Company Details:

Berkley Accident and Health is a risk management company that designs innovative solutions to address the unique challenges of each client. With our entrepreneurial culture and a strong emphasis on analytics, we can help employers better manage their risk. We offer a broad range of products, including employer stop loss, benefit captives, provider stop loss, HMO reinsurance, and specialty accident. The key to Berkley's success is our nimble approach to risk – our ability to quickly understand, think through, and devise a plan that addresses each client's challenges, coupled with the strong backing of a Fortune 500 company. Our parent company, W. R. Berkley Corporation, is one of the largest and best managed property/casualty insurers in the United States.

This role will be based in our Harleysville, PA or Marborough, MA office. We offer a hybrid work schedule with 4 days in the office; and 1 day remote where it makes sense to do so.

LI-AV1 #LI-HYBRID

The company is an equal opportunity employer.

Responsibilities:

The position of Account Manager for the Group Captive Division will report directly to the Director of Account Management and will be responsible for the management and handling of all day to day activity with Stop Loss Accounts. In addition, the position will provide support to all customers, brokers and program sponsors of the assigned accounts.

What you can expect:

  • Culture of innovation, teamwork, supportive colleagues and leaders willing to invest in talent
  • Internal mobility opportunities
  • Visibility to senior leaders and partnership with cross functional teams
  • Opportunity to impact change
  • Benefits – competitive compensation, paid time off, comprehensive wellness benefits and programs, employer funded health savings account, profit sharing, 401k, paid parental leave, employee stock purchase plan, tuition assistance and professional continuing education

We'll count on you to:

  • Manage all aspects of stop loss account activity post sale (new business and renewal) for an account including collection of outstanding requirements for policy issuance
  • Schedule and conduct onboarding calls, when necessary to ensure a positive initial customer experience
  • Establish account files through onboarding process, including contact information, EOR and claim reimbursement method, updating the Group Captive Division database, initiating reporting with TPAs, setting up commissions and assignment of account manager in the David Young System
  • Primary service contact for assigned stop loss book of business including claims payment inquiries, premium remittance and collection, establishing/reviewing commissions/sub-producer fees and collection of outstanding requirements to ensure timely policy issuance. Identify and resolve any issues that come up in these areas.
  • Review overdue premium reporting monthly, pursue any overdue premiums and work with Premium Collection team to ensure that all shortfalls or overpayments are resolved satisfactorily. When necessary, prepare reconciliations to resolve discrepancies in premium payments.
  • Upon request, prepare Schedule A – Form 5500 requests for information.
  • Review commission payment summaries monthly for accuracy and take any remediation on a timely basis to ensure that incorrect payments are minimized.
  • Manage communication with the broker, TPA and policyholder as needed to ensure appropriate administration of the policy.
  • Manage on time and accurate deliverables from proposal acceptance through policy issuance, including review and quality assurance with materials released.
  • Review and distribution of implementation materials to brokers for transmittal to policyholder.
  • Develop relationships with appropriate day to day key contacts at broker, TPA, vendors and policyholder.
  • Provide home office support to business development and regional sales teams, when necessary to ensure that customer needs are met.
  • Effectively team with all functional areas within the company including but not limited to Business Development/Sales, Underwriting, Claims, and Policy Issuance teams.
  • Manage all incoming voice mail and e-mail within acceptable service delivery timeframes.
  • Special projects as assigned.

Qualifications:

  • College degree or equivalent work experience.
  • 3-5 year's group insurance or reinsurance experience required
  • Previous Account Manager experience highly desired
  • In-depth knowledge of Employer Stop Loss business preferred
  • Customer focused, pro-active mindset; excellent organizational, interpersonal and project management skills
  • Day-to-day client management experience
  • Strong consulting and interpersonal skills, with an ability to interact with brokers, clients, and service vendors
  • Excellent verbal and written communications skills, with a strong ability to learn and understand ways to organize high activity
  • Demonstrate good judgment, ability to prioritize, and sense of urgency with the ability to work autonomously
  • Demonstrate a teamwork mindset and commitment to account results
  • Experienced knowledge with Outlook, Word, Excel and PowerPoint; presentation skills highly preferred
  • College degree preferred or equivalent industry experience
  • Ability to travel 10- 15%.
  • Ability to establish and maintain positive working relationships with management and staff to further the company's mission
  • Must exhibit professional behavior at all times while representing or being identified as an employee of Berkley Accident and Health

Additional Company Details: We do not accept any unsolicited resumes from external recruiting agencies or firms. The company offers a competitive compensation plan and robust benefits package for full time regular employees which for this role include:
• Base Salary Range: $70-80k
• Benefits: Health, Dental, Vision, Life, Disability, Wellness, Paid Time Off, 401(k) and Profit-Sharing plans. The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Sponsorship Details: Sponsorship not Offered for this Role