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Evening Shift Level 1 IT Help Desk Agent
2 weeks ago
Job Overview:
At Mechdyne, we don't just solve IT problems, we create solutions that empower businesses and keep technology running smoothly 24/7. As an Evening Shift Level 1 IT Help Desk Agent, you'll be part of a dynamic and supportive team that thrives on problem-solving, collaboration, and continuous learning.
We are looking for motivated IT professionals with a passion for customer service and technical troubleshooting. If you're ready to expand your expertise and work in a fast-paced, multi-client environment, Mechdyne is the place to grow your career.
Schedule: Monday - Friday 2:00pm - 10:30pm Central Time
Salary: $17 - $22 per hour depending on experience and qualifications
What You'll Do:
- Provide friendly, courteous, and quality IT support to our clients by responding to incoming calls, web submissions, emails, and chats from clients experiencing technical issues
- Utilize a variety of ticketing systems to document, triage, track, and resolve client issues
- Work across several different unique client environments
- Proactively work towards Key Performance Indicators
- Adhere to industry security standards, diligently protecting company, client, and personal information
Power Skills You'll Bring:
- Experience with Remote IT Helpdesk Support
- An openness to learning something new every day
- Excellent verbal and written communications
- Educational degree, certificate, or equivalent experience in IT Services
Qualifications That Will Set You Apart:
- A+ Certification
- Bilingual is a plus
About Us:
We Value Giving Back: We are proud to help organizations around the world. It's essential to us that we help solve problems for the greater good and make a difference on the local level. Our commitment to the communities in which we live, and work is a longstanding part of our culture.
Statistics show that women, veterans, individuals with disabilities and minorities will not apply to a job if they believe they will not meet all of the listed requirements of a job. Don't be a statistic. We encourage all backgrounds to apply.
Mechdyne offers an exciting work environment that is continually evolving, with competitive salaries, and a generous benefits package. Our selection process includes personality and aptitude assessments.
Mechdyne is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability, or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment. Mechdyne will only employ those who are legally authorized to work in the United States.
Note: This is not a position for which non-US work visa sponsorship will be provided.
Job Type: Full-time
Pay: $ $22.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Application Question(s):
- What are your salary expectations?
- This position does not provide sponsorship for non-U.S. work visas. Will you require sponsorship now or in the future (e.g., OPT, H-1B, etc.)?
Work Location: Remote
