Intake Specialist

3 hours ago

Detroit, Michigan, United States MarkoLaw Full time

Overview:

We have an exciting opportunity to work for one of the top and most respected Detroit law firms as an intake specialist. You will be responsible for the intake of potential clients from all sources: Social media, direct referrals, and attorney referrals. Also, occasional reception duties will be required.

Must have excellent communication skills, be detail-oriented, able to multitask, compassionate and empathetic, and knowledgeable of computer systems and Microsoft Office. We are looking for an intake specialist who has the motivation to learn.

This role offers an opportunity for professional growth for outstanding job performance.

Job Description:

  • Must be comfortable answering and screening phone calls, obtaining necessary information from potential clients in a fast-paced environment, including empathetically obtaining necessary and recording accurate information from potential clients.
  • Be efficient in following up with potential clients, attorneys, and referral sources.
  • Promptly and professionally respond to inquiries from potential clients and current clients by phone, email, and text.
  • Ability to transfer calls to the appropriate staff members.
  • Must be able to work independently as well as collaboratively with other members of the Intake Department.
  • Must possess strong leadership skills.
  • Maintain professionalism and dependability.
  • New hires will be on a mandatory 90-day probationary period. 30-day reviews will be conducted for a progress report to measure performance.
  • Opening and closing electronic and physical files promptly – must be proficient in retrieving paper files upon request.

Experience:

  • Previously or currently employed at a call center, with extensive experience answering and making calls.
  • Previous law office experience is a plus, but not required.
  • Minimum of two years of customer service skills.
  • Applicants are required to be proficient in Microsoft Office and Outlook.
  • Previous experience with programs such as Clio, DocuSign, and Captorra, preferred.

Job Type
: Full-time

Pay: From $17.00 per hour

Benefits:

  • 401(k) matching
  • Dental insurance
  • Free parking
  • Health insurance
  • Paid time off
  • Vision insurance

Application Question(s):

  • Tell me about your call center experience background.
  • How would you handle an upset potential client?

Experience:

  • Call center: 1 year (Required)

Ability to Commute:

  • Detroit, MI Required)

Ability to Relocate:

  • Detroit, MI 48226: Relocate before starting work (Required)

Work Location
: In person

  • IT Support Specialist

    1 hour ago

    Detroit, Michigan, United States Blue Star Partners Full time

    Job Title: IT Support Specialist - Connectivity SupportLocation: Primarily Remote – Some travel to sites as needed – Must be local to Detroit, MI or Indianapolis, INPeriod: 09/09/2024 to 04/26/2025 – potential for extension Hours/Week: 40 hours (Hours over 40 will be paid at Time and a Half) Rate: $35 – $40/hr Contract Type: W2 onlyScope of...

  • Patient Enrollment Specialist

    2 hours ago

    Detroit, Michigan, United States FriskaAi Full time

    About FriskaAiFriskaAi is a healthcare technology company dedicated to empowering physicians and patients through intelligent, AI-driven solutions. Our platform streamlines practice management, enhances clinical decision-making, and improves patient engagement and outcomes. We are a fast-growing, mission-driven team passionate about transforming the future...

  • Call Center Specialist

    25 minutes ago

    Detroit, Michigan, United States Gesher Human Services Full time

    DEPARTMENT: Workforce DevelopmentSUPERVISOR: Call Center Lead / Career Services ManagerGesher Human Services is a bridge to hope and opportunity for people at work, at home, and in the community. Gesher's workforce development, behavioral health, and inclusion programming serves all Metro Detroiters while meeting the needs of the Jewish community.GENERAL JOB...

  • Community Engagement Specialist-Bilingual

    2 hours ago

    Detroit, Michigan, United States Gesher Human Services Full time

    DEPARTMENT: Workforce DevelopmentSUPERVISOR: Community Engagement ManagerGesher Human Services is a bridge to hope and opportunity for people at work, at home, and in  the community. Gesher's workforce development, behavioral health, and inclusion programming serves all Metro Detroiters while meeting the needs of the Jewish community.    GENERAL JOB...

  • Homeless Prevention Spec

    2 hours ago

    Detroit, Michigan, United States Matrix Human Services Full time

     Matrix Human Services is Educating Children, Supporting Families and Rebuilding Neighborhoods in Detroit.THE IMPACT YOU WILL BE A PART OF WITH JOINING MATRIXOver 30 program locations throughout Detroit and surrounding areas20,000+ individuals benefiting from Matrix services every yearThe largest Head Start Program in the city of DetroitThe largest HIV...

  • Case Manager

    2 hours ago

    Detroit, Michigan, United States Central City Health Full time

    Who We Are: Central City Health (CCH) has been serving the under-housed and at-risk population in metro Detroit since 1972, by providing integrated healthcare services. Our services include primary and pediatric care, dental care, behavioral and SUD care, supportive housing, and community re-entry services, to name a few. In 2024, our President/CEO, Dr....

  • Career Counselor

    2 hours ago

    Detroit, Michigan, United States Serrato Corporation Full time

    Primary Position Objective Responsible for delivering counseling services to assigned residential and non-residential students in personal and social development, career employment, and behavior. Provides individual and group counseling and crisis intervention to all students. Brief Description of Duties Contact assigned students prior to scheduled arrival...

  • Intake Specialist

    1 week ago

    Detroit, MI, United States Detroit Recovery Project Full time

    Are you ready to make a positive impact and empower patient wellness for those dealing with addiction and mental health challenges in a collaborative outpatient setting? If so, join our team as we are seeking an enthusiastic and compassionate Intake Specialist/Therapist to join our close-knit team at Detroit Recovery Project. Who We Are: Detroit Recovery...

  • Recruitment and Intake Specialist

    2 weeks ago

    Detroit, United States SER Metro-Detroit Full time

    Recruitment and Intake Specialist (Bilingual Spanish/English) 3 weeks ago Be among the first 25 applicants This range is provided by SER Metro-Detroit. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range: $16.00/hr - $18.00/hr JOB TITLE: Recruitment and Intake Specialist (Bilingual...

  • Medical Intake Specialist

    1 week ago

    Detroit, MI, United States Strategic Staffing Solutions Full time

    STRATEGIC STAFFING SOLUTIONS (S3) HAS AN OPENING! Title: Medical Intake Specialist Location: Detroit, MI (Primarily Remote; some onsite may be required for training) Duration: 12+ Months Role Type: W2 Contract Engagement Work Hours: Primary M-F, 8-5 PR: 21-23/ HR *Schedules will include some Saturdays, Sundays, and Holidays; overtime may be necessary...

  • Medical Intake Specialist

    2 weeks ago

    Detroit, MI, United States Kyyba Full time

    Job Description Job Description Job Title: Medical Management Intake Specialist Duration: 6 months Rotating Saturday's, holidays and overtime as needed. THIS POSITION IS REMOTE, LOCAL CANDIDATES ONLY - Contractor must be of reasonable proximity to a client office for IT support if needed. Medical Management Intake Specialist Work Hours: Schedule: Full-time,...

  • Medical Intake Specialist

    2 weeks ago

    Detroit, MI, United States Kyyba Full time

    Job Description Job Description Job Title: Medical Management Intake Specialist Duration: 6 months Rotating Saturday's, holidays and overtime as needed. THIS POSITION IS REMOTE, LOCAL CANDIDATES ONLY - Contractor must be of reasonable proximity to a client office for IT support if needed. Medical Management Intake Specialist Work Hours: Schedule: Full-time,...

  • Medical Intake Specialist

    2 weeks ago

    Detroit, MI, United States Kyyba Full time

    Job Description Job Description Job Title: Medical Management Intake Specialist Duration: 6 months Rotating Saturday's, holidays and overtime as needed. THIS POSITION IS REMOTE, LOCAL CANDIDATES ONLY - Contractor must be of reasonable proximity to a client office for IT support if needed. Medical Management Intake Specialist Work Hours: Schedule: Full-time,...

  • Fraud and Dispute Intake Specialist

    2 weeks ago

    Detroit, United States Michigan Staffing Full time

    Fraud And Dispute Intake Team Contact Center Experience SpecialistSpokane, Washington residents: If a street address is not available, enter N/A when completing a job application. At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we...

  • Recruitment and Intake Specialist

    2 weeks ago

    detroit, United States SER Metro-Detroit Full time

    Job DescriptionJob DescriptionJOB TITLE: Recruitment and Intake Specialist (Bilingual Spanish/English)DIVISION: Adult Services DEPARTMENT: RBD/CWF LOCATION: 9301 Michigan Avenue, Detroit, MI 48210REPORTS TO: Program ManagerFLSA STATUS: Non-Exempt/HourlyCLASSIFICATION: Full-Time RegularAPPROVED DATE: 4/26/2024JOB SUMMARY: Responsible for outreach, recruitment...

  • Recruitment and Intake Specialist

    2 weeks ago

    Detroit, MI, United States SER Metro Detroit Full time

    JOB TITLE: Recruitment and Intake Specialist (Bilingual Spanish/English) DIVISION: Adult Services DEPARTMENT: RBD/CWF LOCATION: 9301 Michigan Avenue, Detroit, MI 48210 REPORTS TO: Program Manager FLSA STATUS: Non-Exempt/Hourly CLASSIFICATION: Full-Time Regular APPROVED DATE: 4/26/2024 JOB SUMMARY: Responsible for outreach, recruitment and the initial...

  • Certified Peer Specialist

    2 weeks ago

    detroit, United States Focused Staffing Full time

    Job DescriptionJob DescriptionAbout UsJoin Focused Staffing Group and be a catalyst for positive change! At Focused Staffing, we don’t just fill positions—we transform lives, one rockstar talent at a time. Whether you’re eager to make a meaningful difference in behavioral health or dedicated to empowering students in K-12 education, our mission is to...