Current jobs related to Call Center Specialist - Detroit, Michigan - Gesher Human Services

  • Call Center Supervisor

    2 weeks ago

    Detroit, Michigan, United States Gesher Human Services Full time

    DEPARTMENT- Workforce DevelopmentSUPERVISOR- Community Engagement/Business ManagerGesher Human Services is a bridge to hope and opportunity for people at work, at home, and in the community. Gesher's workforce development, behavioral health, and inclusion programming serves all Metro Detroiters while meeting the needs of the Jewish community.GENERAL JOB...

  • Intake Specialist

    7 days ago

    Detroit, Michigan, United States MarkoLaw Full time

    Overview:We have an exciting opportunity to work for one of the top and most respected Detroit law firms as an intake specialist. You will be responsible for the intake of potential clients from all sources: Social media, direct referrals, and attorney referrals. Also, occasional reception duties will be required.Must have excellent communication skills, be...

  • Specialist-Supports Coordination

    2 weeks ago

    Detroit, Michigan, United States The Children's Center of Wayne County Full time

    Job DescriptionJob Title:Specialist-Supports CoordinationDepartment:Developmental Disability ServicesReports to:Clinical Supervisor-DevelopmentalDisability ServicesFLSA:ExemptDivisionSpecialized Behavioral HealthLocationHybridBusiness UnitBehavioral Health UnitGrade level8This position offers a starting salary range of $46,950 - $56,340 per year, depending...

  • NSO Administrative Specialist

    3 hours ago

    Detroit, Michigan, United States Neighborhood Service Organization Full time

    Job Title: NSO Administrative SpecialistDepartment: ClinicsReports To: NSO Administrative Specialist LeadFLSA Status:Non- ExemptSummary:NSO Administrative Specialist will provide exceptional customer service to client/patient who arrive at NSO integrated clinics. They must share a strong knowledge of NSO's programs, services while responding to...

  • ED Communication Specialist Full Time Nights

    1 week ago

    Detroit, Michigan, United States Tenet Full time

    DMC Sinai-Grace Hospital is DMC's largest hospital, offering a comprehensive heart center, cancer care, gerontology, emergency medicine, obstetrics/gynecology and cosmetic services. Sinai-Grace's joint replacement program features a revolutionary minimally invasive knee and hip replacement surgery that attracts patients from all over the country....

  • ED Communication Specialist Full Time Days

    2 weeks ago

    Detroit, Michigan, United States Tenet Full time

    1. High School graduation or equivalent. 2. Current Basic Life Support (BLS) Certification. 3. State of Michigan license for Emergency Medical Technician. 4. One or two years experience as EMT, preferred. 5. Dispatch certification recommended not required. JOIN OUR TEAM QUALITY CARE DELIVERED BY COMPASSIONATE PEOPLEWe know it takes a special person to...

  • MTSS Systems Specialist

    1 day ago

    Detroit, Michigan, United States GPS Solutions LLC Full time $50,000 - $60,000

    Job Title: MTSS Systems Specialist (Part-Time)Location: GPS HQ (Travel May Be Required)Salary Range: $50,000 to 60,000 annuallyPosition Overview:GPS Solutions is seeking a dedicated and experienced MTSS Systems Specialist to support the implementation and sustainability of Multi-Tiered Systems of Support (MTSS) across our school sites. This Full Time role...

  • Commercial Banking Specialist

    2 weeks ago

    Detroit, Michigan, United States Old National Bank Full time $17 - $38

    OverviewOld National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities...

  • Rare Condition Clinical Specialist

    1 day ago

    Detroit, Michigan, United States TSP, a Syneos Health company Full time

    DescriptionSummary & ScopeAscendis Pharma is a fast-growing biopharmaceutical company with offices in Denmark, Germany, and the United States. We are advancing a pipeline of endocrine rare disease programs and are also advancing technologies in oncology as a second therapeutic focused area. Three of our product candidates are currently in clinical...

  • Delivery Engineer/Microsoft 365 Product Specialist/Automation Specialist

    3 days ago

    Detroit, Michigan, United States Bodman PLC Full time

    Department:Information TechnologyLocation:Detroit, MIDescriptionThe Delivery Engineer/Microsoft 365 Product Specialist/Automation Specialist will play a crucial role in enabling and enhancing the technology experience for lawyers and business professionals at our law firm. This position is responsible for working with practice groups and business...

Call Center Specialist

3 weeks ago

Detroit, Michigan, United States Gesher Human Services Full time

DEPARTMENT: Workforce Development

SUPERVISOR: Call Center Lead / Career Services Manager

Gesher Human Services is a bridge to hope and opportunity for people at work, at home, and in the community. Gesher's workforce development, behavioral health, and inclusion programming serves all Metro Detroiters while meeting the needs of the Jewish community.

GENERAL JOB DESCRIPTION

The Call Center Specialist provides front-line phone, text, and email support to Detroiters seeking career services through Detroit at Work and Gesher Human Services. This role serves as an access point to workforce development programs by conducting intakes, providing information and referrals, scheduling services, and entering accurate program data. The position is primarily phone-based and focuses on customer engagement, navigation of career services, and follow-up support.

QUALIFICATIONS

Education:

High school diploma or equivalent required.

Other:

  • Strong verbal communication and professional phone etiquette skills.
  • Ability to engage callers with empathy, clarity, and problem-solving focus.
  • Experience with Workforce Development or Career Services preferred.
  • Ability to multitask across phone systems, databases, and scheduling tools.
  • Proficiency with computers, Windows, and Office 365.
  • Experience entering and maintaining accurate participant records and program data.

DUTIES AND RESPONSIBILITIES

  • Provide phone, text, and email support to individuals seeking career and employment services.
  • Explain available career services, training opportunities, and community resources.
  • Schedule appointments for career coaching, workshops, and partner services.
  • Route participants to appropriate career centers, staff, or partner organizations.
  • Document all participant interactions accurately in required data systems.
  • Conduct follow-up outreach to support engagement and service completion.
  • Maintain required reports tracking customer activity and outcomes.

WORKING CONDITIONS

Environmental conditions:

  • Moderate noise (i.e., business office with computers, phone, and printers, light traffic).
  • Ability to work in a confined area.
  • Ability to sit at a computer terminal for an extended period.

Physical requirements:

  • While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer and telephone keyboard, reach, stoop, kneel to install computer equipment.
  • Specific vision abilities required by this job include close vision requirements due to computer work.
  • Light to moderate lifting in required.

Accommodation(s):

As appropriate and fiscally reasonable.

NON-EXEMPT

This position is non-exempt and eligible for overtime pay in accordance with the Federal Fair Labor Standards Act.

The above job description is for general informational purposes only and is not intended to be all inclusive or limiting as to specific duties. The Agency reserves the right to modify, interpret, or apply this job description in any way the Agency desires and in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying the position. The described job requirements are subject to change to reasonably accommodate qualified individuals with a disability.

This job description is not an employment contract, implied or otherwise and any employment relationship remains "at-will."

Gesher is proud to be an equal employment opportunity and affirmative action employer. We celebrate diversity and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran or disability status, or any other applicable characteristics protected by law.