PSR - Patient Service Representative

2 weeks ago

Buffalo, New York, United States Susan E. Bennett, PT & Associates Full time $39,360 - $40,120 per year

Our growing outpatient physical therapy practice, specializing in neurologic rehabilitation, is seeking a full-time Patient Service Representative to join our dedicated front desk team. This position plays a vital role in shaping each patient's experience — from the first phone call to their final visit.

We are looking for a detail-oriented, empathetic, and team-focused professional who thrives in a fast-paced clinical setting and takes pride in delivering exceptional customer service.

Key Responsibilities

  • Serve as the first point of contact for patients — in person and over a multi-line phone system — providing a welcoming, professional, and compassionate experience.
  • Manage appointment scheduling efficiently for multiple providers while maintaining attention to detail.
  • Assist with insurance verification, authorizations, and coordination of care.
  • Maintain and update patient records accurately in accordance with HIPAA and practice standards.
  • Support the clinical team through administrative duties including scanning, faxing, and data entry.
  • Monitor and restock office supplies; communicate facility or equipment needs.
  • Collaborate positively with team members to maintain a supportive and professional front office environment.

Preferred Qualifications

  • Demonstrated ability to multi-task and prioritize in a busy outpatient setting.
  • Strong interpersonal and communication skills, with the ability to work collaboratively and resolve conflict constructively.
  • Comfort working across multiple clinic locations (primarily Kenmore, with occasional shifts in Orchard Park and Williamsville as needed).
  • Basic computer proficiency; experience with Microsoft Word, Outlook, and EMR systems preferred.
  • High school diploma (required); post-secondary coursework or healthcare office experience a plus.
  • Prior experience in a rehabilitation or medical front office strongly preferred.

Benefits

  • Competitive pay commensurate with experience
  • Paid vacation and sick time
  • Health insurance option
  • 401(k) retirement plan
  • Flexible Spending Accounts (FSA)
  • Annual professional development allowance

Join a team that's passionate about helping patients reclaim what moves them — and a workplace that values collaboration, compassion, and growth.

Apply today to become part of our mission to deliver outstanding neurologic rehabilitation care in a supportive, team-oriented environment.

Job Type: Full-time

Pay: $ $19.00 per hour

Benefits:

  • 401(k)
  • Health insurance
  • Paid time off
  • Professional development assistance

Work Location: In person

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