Patient Services Lead: PT/OT

2 weeks ago

Buffalo, New York, United States Excelsior Orthopaedics Group Full time $39,200 - $97,600 per year
Job Details EXC Amherst NY - Amherst, NY Full Time $ $39.20 Hourly Description

Job Summary

Working lead responsible for all PSR duties while also overseeing a team of PSRs. Role is responsible for identifying and establishing best practices to increase efficiency and overall patient satisfaction. Role will also involve leading a team, including hiring, performance management, and learning and development.

Duties and Responsibilities

  • Perform all duties listed on the Patient Service Representative Job Description.
  • Manage team of direct reports.
  • Work with HR and leadership to interview, select, train, evaluate, and provide performance feedback.
  • Collaborate with other leads to develop training opportunities; deliver training.
  • Review direct report activities to ensure efficient patient flow and satisfaction.
  • Regularly audit patient charts to evaluate and determine the level of care provided meets compliance requirements.
  • Relays all pertinent information to staff and assures that communications are effectively transmitted and received; interprets and explains practice policies, procedures, objectives, operations, and service organizations.
  • Handles other tasks as needed.
Qualifications

Requirements and Qualifications

  • Associates degree preferred; HS diploma or GED required.
  • 4+ years medical office experience; patient registration experience desired.
  • Experience leading a team and/or processes.
  • EMR experience required; MEDENT preferred.

Physical Demands

  • Position requires manual and finger dexterity and hand-eye coordination.
  • Involves standing, sitting, and walking.
  • Team member will occasionally be asked to lift and carry items weighing up to 20 pounds; normal visual acuity and hearing are required.

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