Deposit Operations Representative

2 days ago

Remote, Oregon, United States Member Support Services, LLC Full time $54,080 - $107,844 per year

This is a unique opportunity for a professional to fully realize their potential.

We are an innovative model designed to propel Credit Unions to world class services. MSS is a shared service created by mid-size credit unions to provide the same kind of scale capabilities as large multi-billion-dollar FIs.

The job is located in Cranbury, NJ. The company intends to have a blend of onsite and remote presence for the foreseeable future.

Overview

We are seeking a dedicated and detail-oriented Operations Representative to join our dynamic team. In this role, you will be responsible for providing exceptional customer service while managing various operational tasks related to financial services. The ideal candidate will possess strong skills in financial sales, customer relationship management, and fraud prevention, ensuring a seamless experience for our clients.

Responsibilities

  • ACH Exception Handling: Review and resolve ACH exceptions including returns, NOCs, and unauthorized transactions in accordance with NACHA rules and internal procedures.
  • Remote Deposit Capture (RDC) Review: Monitor and validate remote deposit submissions for accuracy, fraud prevention, and compliance with deposit limits and policies.
  • Share Draft Exception Review: Investigate and process share draft exceptions such as encoding errors, duplicate postings, and unauthorized items.
  • Member Inquiries: Respond to member inquiries related to deposit transactions, payment issues, and account research with professionalism and accuracy.
  • Escheating Accounts: Identify and process dormant accounts for escheatment in accordance with state regulations and organizational policy.
  • Levies and Legal Orders: Process levies, garnishments, and other legal orders, ensuring timely and compliant handling of member accounts.
  • Statement and Check Copy Research: Fulfill requests for account statements and check copies, ensuring timely delivery and accurate documentation.
  • Compliance and Documentation: Maintain thorough documentation of all actions taken, ensuring compliance with internal policies, regulatory requirements, and audit standards.
  • Cross-Functional Collaboration: Work closely with other departments such as Member Services, Risk, and Compliance to resolve issues and improve processes.

Qualifications

  • Previous experience in banking or financial services is preferred.
  • Strong understanding of customer relationship management principles.
  • Basic math skills are essential; familiarity with retail math is a plus.
  • Ability to work effectively in a fast-paced/ multitenant environment while maintaining attention to detail.
  • Excellent communication skills, both verbal and written, to interact with customers effectively.
  • Familiarity with financial software applications is advantageous. Join our team as an Operations Representative and contribute to providing outstanding service while enhancing your skills in the financial sector.

Qualifications

  • High school diploma or equivalent required; associate or bachelor's degree preferred.
  • 2+ years of experience in deposit operations or financial services preferred.
  • Strong understanding of ACH, RDC, and share draft processing.
  • Excellent attention to detail and organizational skills.
  • Strong communication and problem-solving abilities.
  • Proficiency in Microsoft Office and core banking systems.

Job Type: Full-time

Pay: $ $26.00 per hour

Expected hours: 40 per week

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Work Location: Remote

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