Operations Manager

2 days ago

Las Vegas, Nevada, United States Richtech Robotics Full time

Location: Las Vegas

THE JOB

As our Operations Manager, you will oversee the full operations of our beverage chain, ensuring that every store delivers consistent quality, efficiency, and customer experience. This role goes far beyond managing daily schedules—you will build the operational backbone of our U.S. stores, drawing on your prior experience in leading large-scale beverage/coffee chains such as Starbucks or similar brands. Your leadership will set the standard for scalability as we expand rapidly in the U.S. market.

THE DAY-TO-DAY

  • Develop, implement, and continuously improve Standard Operating Procedures (SOPs) for all store operations.
  • Build performance monitoring systems (KPIs, audit tools, reporting dashboards) to ensure consistency and efficiency across stores.
  • Oversee supply chain, vendor management, and logistics to ensure cost-effective and timely product availability.
  • Partner with Marketing and Finance to align promotional activities, budgets, and long-term brand strategy.
  • Lead the training and development of store management teams, ensuring they are equipped with the skills and tools to deliver operational excellence.
  • Manage budgets, monitor P&L for store operations, and identify opportunities to optimize profitability.
  • Partner with Marketing, HR, and Finance to align operations with overall business goals.
  • Drive expansion projects, including new store setup, location evaluation, and operational readiness.
  • Act as the primary liaison between corporate leadership and frontline operations, providing insights and solutions.

THE IDEAL CANDIDATE

  • Has proven experience in U.S. beverage/coffee chain operations (Starbucks, Dunkin', Peet's, or similar).
  • Strategic thinker who can design systems but also hands-on in execution.
  • Strong business acumen, capable of balancing customer experience, operational efficiency, and financial performance.
  • Experienced in scaling operations and supporting new store rollouts.
  • Excellent leadership and communication skills, with the ability to influence across departments.

Qualifications

  • 5+ years of U.S. chain operations management experience, with at least 3 years in Food and Beverage.
  • Deep understanding of store-level and multi-unit operations, including labor management, supply chain, and product consistency.
  • Strong grasp of compliance requirements for beverage/foodservice in the U.S. market.
  • Bachelor's degree in Business, Operations, or related field preferred. MBA a plus.
  • Excellent leadership, organizational, and communication skills.
  • Demonstrated success in scaling operations from single-unit to multi-unit environments.
  • Familiarity with U.S. labor law, OSHA standards, and retail compliance requirements.
  • Bilingual English/Mandarin a plus, but not required.

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