shs-risk manager

Job Opportunity
Job ID: 51606
Positions Location: Lansing, MI Job Description General Purpose: Under the direction of
Description:
Positions Location:
Lansing, MI

Job Description
General Purpose:
Under the direction of theAdministrative Director of Clinical Risk Management, is responsible for planning, organizing, communicating, evaluating and implementing the Clinical Risk Management program of Sparrow Health System. Respond, investigate, report, and follow-up on concerns related to clinical care and serice provided across Sparrow Health System to improve quality of care and reduce potential and actual professional liability claims through early resolution. Assists with ongoing compliance with other standards and guidelines of healthcare regulatory agencies.

Essential Duties
This job description is intended to cover the minimum essential duties assigned on a regular basis. Caregivers may be asked to perform additional duties as assigned by their leader. Leadership has the right to alter or modify the duties of the position.

• Communicates, monitors and evaluates Clinical Risk Management program and activities to motivate others to achieve Clinical Risk Management goals.
• Develops and maintains systems to track, analyze and report occurrences and makes recommendations regarding prevention strategies based on this information.
• Investigates and analyzes patient care issues, concerns and event, including medical record review, staff interviews, workup of potential and actual professional liability claims incorporating the principles of the Michigan Model for early claims resolution.
• Presents investigative findings to relevant operational and medical staff leadership.
• Participates in Root Cause Analysis (RCA) meetings for identified events to understand root cause(s) and corrective actions(s) developed.
• Prepares professional, thorough written communication with patients, families, and caregivers in accordance with regulatory and legal guidelines/timelines.
• Maintains an atmosphere that supports and ensures continual dedication toward identification and reduction of clinical risk and improved quality of care throughout the Health System.
• Develops, coordinates and implements professional education and training programs relative to Clinical Risk Management, medical malpractice claims, and other relevant topics on a routine basis.
• Maintains and facilitates communication between Clinical Risk Management with outside vendors, insurance company representatives, attorney, and other relevant individuals as appropriate.
• Addresses and follows up on grievance, complaints and concerns related to patient and family clinical care concerns.
• Facilitates meetings and disclosure conversations and other communications with patients, families, and their representatives.
• Provides 24/7 Clinical Risk Management on-call support including weekends and holidays, on a rotating basis to respond to issues, concerns, phone calls, and serious adverse events that occur outside of normal business hours.
• Assists in developing and reviewing departmental and administrative policies and procedures.
• Serves on, and prepares reports for, Hospital and Health System committees, as assigned.
• Clearly communicates the mission, vision, and values of Sparrow Health System to all Caregivers.
• Conducts investigations assigned by and under the direction of the Administrative Director of Clinical Risk Management.
• Refers cases, as appropriate, to the professional staff peer review process.
• Assists in the carrying out of administrative responsibilities of the department, including budget, preparation and monitoring, assessment of workflow and reporting requirements, etc.
• Performs other related duties, as assigned by the Administrative Director of Clinical Risk Management

Job Requirements
General Requirements

• Healthcare professions requiring licensure in the State of Michigan, must have and maintain current licensure.
• Preferred: Registered Nurse
• Preferred: Healthcare Risk Management certification

Work Experience

• Preferred: experience as high-level nurse, physician assistant or other health care professional with clinical knowledge of health care delivery and factors that influence the level of care provided.
• Preferred: Experience in Risk Management or dealing with medical/legal issues.

Education

• Bachelors degree in Nursing or Health Care related field and a minimum of 4 years in healthcare environment in one of the following areas: patient care, healthcare risk management, patient safety, healthcare claims management, or healthcare leadership; OR Associate's degree in Nursing or Health Care related field and a minimum of 6 years in healthcare environment in one of the following areas: patient care, healthcare risk management, patient safety, healthcare claims management, process improvement, or quality improvement; OR High School diploma and minimum of 8 years in healthcare environment in one of the following areas: patient care, healthcare risk management, patient safety, healthcare claims management, process improvement or quality.

Specialized Knowledge and Skills

• Excellent analytical and oral/written communication skills.
• Ability to work in both a team environment and independently.
• Ability to manage multiple competing priorities and projects simultaneously with on-call duties and critical event management/support.
• Outstanding interpersonal communication and written skills
• Ability to speak effectively with unfamiliar, upset or angry patients, families, customers.
• Excellent listening and problem-solving skills
• Demonstrates ability in word processing, spreadsheets, and data input. (Microsoft Word, Access, Excel)
• Familiar with hospital operations, professional and general liability risk issues and professional standards of practice to serve as a resource for staff and physicians.
• Demonstrates ability to use a keyboard as may be required to perform the essential duties of the job.

University of Michigan Health Sparrow is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

Requirements
Job Family
Management/Professional
Requirements:
Shift Days

Degree Type / Education Level Bachelor's

Status Full-time

Facility Sparrow Hospital

Experience Level 4-9 Years