Customer Success Manager

7 hours ago

New York, New York, United States Exact Opco LLC Full time

Exact Customer is seeking an experienced and client-focused Customer Success Manager to join our Account Management team. In this role, you will own end-to-end management of leading home service organizations helping them unlock growth through insight, execution, and collaboration. You will serve as the voice of the client internally, develop a deep understanding of their business objectives and deliver measurable impact for your partners and the business.

Key Responsibilities:

  • Build and maintain trusted partnerships with client stakeholders and translate insights into actions
  • Manage day-to-day workflow and deliverables across multiple concurrent projects/campaigns for your book of business
  • Collaborate with internal teams (sales, creative, media operations, tech, etc.) to develop strategic marketing plans
  • Analyze data and develop detailed marketing reports that clearly demonstrate performance against KPIs and success metrics
  • Proactively identify retention risks as well as new opportunities within existing accounts through strategic marketing consulting and building joint business plans

Requirements:

  • Bachelor's degree in Marketing, Business, Communications or related field
  • Ability to work in person in our NYC (preferred) or Miami office
  • 3-5+ years of experience in client success roles; agency experience is a plus.
  • Outstanding verbal and written communication skills
  • Strong understanding of the digital marketing landscape with experience developing integrated, multi-channel marketing plans and campaigns aligned to business goals.
  • Excellent project management skills with ability to manage multiple priorities
  • Data-driven, with experience using analytics tools to interpret performance
  • Exceptional critical thinking, problem-solving and decision-making abilities

This is an excellent opportunity to join a fast-growing company and lead enterprise-level partnerships. We offer a competitive total rewards package in a dynamic, team-oriented workplace. To apply, please submit your resume.

9am -6pm

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